2nd Line IT Support Specialist | Sydney CBD

Colliers; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Career development

Parental leave

Flexible benefits

Leave entitlements

Job summary

Colliers in Sydney CBD is seeking a dedicated Technical Support Officer to join our team. This Level 2 role delivers responsive IT support to NSW employees, ensuring a smooth technology experience and adherence to processes.

You will handle hardware and software issues, contribute to projects, and help elevate the IT brand locally. With 2+ years in a similar role and familiarity with Windows 11, Citrix, Azure, Intune, SCCM, ServiceNow, you will thrive in a collaborative, high-performing

Qualifications

• 2+ years of Level 2-3 helpdesk experience.
• Experience with Windows 11 and Office 365.
• Familiar with enterprise collaboration tools and ITIL practices.

Responsibilities

• Identify and resolve IT issues for Sydney offices.
• Provide first and second level hardware and software support.
• Document processes and procedures accordingly.
• Recommend upgrades and replacements when necessary.
• Build IT brand via local technology initiatives.
• Participate in projects as required.

Skills

Customer-focused

Tools

Windows 11

Office 365

Citrix

Azure

Audio/Visual

SCCM

Intune

ServiceNow

Job description

Colliers in Sydney CBD is seeking a dedicated Technical Support Officer to join our team. This Level 2 role delivers responsive IT support to NSW employees, ensuring a smooth technology experience and adherence to processes.

You will handle hardware and software issues, contribute to projects, and help elevate the IT brand locally. With 2+ years in a similar role and familiarity with Windows 11, Citrix, Azure, Intune, SCCM, ServiceNow, you will thrive in a collaborative, high-performing