On-site Level 2 ICT Support Engineer

Unisys

Australia

On-site

AUD 90,000 - 120,000

Full time

2 days ago

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Job summary

Unisys is seeking a motivated Centre of Excellence (COE) Technical Support Specialist to join our national ICT team in Australia. This on-site role delivers Level 2 support within a secure enterprise environment, resolving incidents, diagnosing issues, and escalating when needed.

You will work with ServiceNow and ITIL-aligned processes to meet SLA targets and maintain quality ticket notes. Ideal candidates have strong Windows troubleshooting, VPN/network experience, and a proactive approach to

Qualifications

NV1 Security Clearance is required.
Experience in Level 2 remote/onsite ICT support within large enterprise or government environments.
Familiarity with ITIL-aligned Incident, Request and Problem Management.
Proactive in knowledge sharing and continuous improvement.

Responsibilities

Provide Level 2 remote technical support for Incidents and Service Requests across a large enterprise ICT environment.
Investigate, diagnose and resolve technical issues remotely wherever possible and escalate when required.
Support end-user computing environments including desktops, laptops, networks, VPNs, printers and peripherals.
Use remote tools to identify faults and implement resolutions; maintain ticket notes and SLA compliance.
Coordinate with Service Delivery Centre, Service Desk, Field Engineering and resolver teams.
Contribute to knowledge articles and troubleshooting documentation.