Dynamic Second-Level IT Support Technician

1643 ACCIONA GEOTECH GROUP SERVICES PTY LTD; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

ACCIONA is seeking a motivated Service Desk Technician to join our Sydney team in North Sydney on a 12-month contract. You will deliver second-level IT support across computers, OS, apps, and mobile services, ensuring smooth operations for end-users and collaborating with local and global ICT teams.

This role requires strong incident management, hardware/software installation, and clear ticket documentation in ServiceNow.

Qualifications

• Proven experience in a Level 2 IT support role within a large matrix organization.
• Strong mobile device support (iOS and Android) and Office 365/PC programs.
• Excellent communication skills to interact with stakeholders and provide clear support.

Responsibilities

• Incident Management: Provide second-level support using ServiceNow.
• Hardware & Software Support: Install and configure computer hardware, software, and peripherals.
• Ticket Management: Monitor queue and prioritize work to meet defined SLAs.
• Documentation: Create clear notes in ServiceNow and contribute to Knowledge Base articles.

Skills

Level 2 IT Support

Mobile Device Support (iOS/Android)

Office 365 PC programs

PC hardware & peripherals

Communication skills

Tools

ServiceNow

Job description

ACCIONA is seeking a motivated Service Desk Technician to join our Sydney team in North Sydney on a 12-month contract. You will deliver second-level IT support across computers, OS, apps, and mobile services, ensuring smooth operations for end-users and collaborating with local and global ICT teams.

This role requires strong incident management, hardware/software installation, and clear ticket documentation in ServiceNow.