24/7 Technical Support Engineer – Onsite & Remote

Vistance Networks, Inc.; New South Wales; On-site; AUD 70,000 - 100,000; Full time

Job summary

Vistance Networks is seeking a 24x7 Technical Support Engineer to assist customers and internal teams across CMTS/CCAP, NXT, CorView, ATS, Cable Modems and related hardware. You will investigate issues, reproduce faults, and coordinate with Tier-4 teams to drive resolutions.

The role requires a technical bachelor's degree, strong English communication, and the ability to travel for on-site engagements and training sessions. On-call duties rotate to ensure 24/7 coverage.

Qualifications

• Bachelor's degree in a technical field with strong communication skills.
• Experience in customer-facing technical support or similar role.
• Ability to diagnose issues and coordinate cross-functional teams.

Responsibilities

• Provide 24x7 technical support for customers and internal teams via phone or email.
• Investigate, reproduce, and resolve customer problems with Tier-4 and Sustaining Eng.
• Perform fault reproduction, system characterization, and root-cause analysis.
• Collaborate with Optical Design for Fiber optics network concepts.
• Travel on-site for Fiber Optics and related services and training.
• Support trials and Field Validation projects as needed.
• Record issues and progress using Call Tracking and Knowledge Base tools.
• Suggest process improvements and communicate them clearly.
• Perform other duties as required.

Skills

2+ years experience

Communication skills

Written & presentation skills

English proficiency

Customer service background

Education

Bachelor's degree in Engineering or Computer Science

Tools

CRM tools

Knowledge Base

Call tracking systems

Job description

Vistance Networks is seeking a 24x7 Technical Support Engineer to assist customers and internal teams across CMTS/CCAP, NXT, CorView, ATS, Cable Modems and related hardware. You will investigate issues, reproduce faults, and coordinate with Tier-4 teams to drive resolutions.

The role requires a technical bachelor's degree, strong English communication, and the ability to travel for on-site engagements and training sessions. On-call duties rotate to ensure 24/7 coverage.