Broadcast Tech Support Engineer - 24/7 On-Call

Nova Entertainment Pty; Sydney; Hybrid; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Free pre-pay day lunch

Anniversary & Loyalty leave

Employee benefits from partners

Job summary

NOVA Entertainment is seeking a Technology Support Engineer on a max-term basis to help investigate complex issues, identify root causes and deliver practical improvements across our technology environment. You will support broadcast, digital and business systems to maximize uptime and partner with the Technology team to deliver outcomes.

We value curiosity, collaboration and a proactive approach to problem solving, with an emphasis on documentation, testing and effective stakeholder

Qualifications

• Experience supporting technology in radio, television or live production.
• Diagnosing hardware, software and network faults to restore service quickly.
• Experience with IT infrastructure, including operating systems, servers and networking.
• Familiarity with broadcast equipment such as studio consoles, playout or automation systems.
• Experience delivering system upgrades with testing, documentation and rollback plans.

Responsibilities

• Perform technology maintenance and project work aligned with Jira priorities.
• Respond to support requests from Technology team and colleagues across NOVA.
• Monitor systems, identify faults and drive issues to resolution.
• Diagnose hardware, software and network faults and restore service promptly.
• Maintain clear system and deployment documentation in Confluence.
• Follow Change Management framework before live changes.
• Participate in 24/7 on-call roster and provide effective support when needed.
• Collaborate with users and Technology Manager to deliver improvements.

Skills

Broadcast equipment familiarity

Hardware diagnostics

Software diagnostics

Networking

IT infrastructure support

Operating systems & servers

On-call availability

Job description

NOVA Entertainment is seeking a Technology Support Engineer on a max-term basis to help investigate complex issues, identify root causes and deliver practical improvements across our technology environment. You will support broadcast, digital and business systems to maximize uptime and partner with the Technology team to deliver outcomes.

We value curiosity, collaboration and a proactive approach to problem solving, with an emphasis on documentation, testing and effective stakeholder