24/7 On-Call Customer Solutions Engineer

Hitachi Automotive Systems Americas, Inc.; Melbourne; Vor Ort; AUD 110.000 - 160.000; Vollzeit

Zusammenfassung

Hitachi Vantara is seeking a skilled field-based Service Engineer to deliver Maintenance Support Services, Professional Services, and on-site installations for Hitachi Vantara customers. You will manage site deployments, perform upgrades, and provide post-sales technical assistance to sales teams.

The role requires strong knowledge of SAN/Fibre/Storage, Windows Server, Linux, and VMware, with 24/7 availability and the ability to operate in challenging environments, including after-hours work.

Qualifikationen

• Sound technical knowledge of SAN/Fibre/Storage and server products.
• Experience with Windows Server, Linux, and VMware.
• Customer-facing role with professional service delivery

Aufgaben

• Provide timely post-sales support aligned with customer agreements.
• Perform preventative maintenance and routine checks to maintain service levels.
• Lead installation and implementation of new solutions and upgrades.
• Deliver professional services and on-site support for customers.
• Provide 24/7 on-call support for remediation services.
• Demonstrate products and provide basic training to customers and staff.

Kenntnisse

Team player

Attention to detail

Excellent communication

Customer facing

Problem solving

Tools

Windows Server

Linux

VMware

SAN/Fibre/Storage

Jobbeschreibung

Hitachi Vantara is seeking a skilled field-based Service Engineer to deliver Maintenance Support Services, Professional Services, and on-site installations for Hitachi Vantara customers. You will manage site deployments, perform upgrades, and provide post-sales technical assistance to sales teams.

The role requires strong knowledge of SAN/Fibre/Storage, Windows Server, Linux, and VMware, with 24/7 availability and the ability to operate in challenging environments, including after-hours work.