Broadcast IT Support Engineer - 24/7 On-Call

Nova Entertainment; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Free pre-pay day lunch

Anniversary leave

Loyalty leave

Give back Leave

Excellent employee benefits

Job summary

NOVA Entertainment is seeking a Technology Support Engineer on a max-term basis to investigate complex technology issues, identify root causes and deliver practical improvements across NOVA’s broadcast, digital and business operations to maximise system uptime.

You will partner with the Technology team to provide responsive, outcome-focused support, document changes in Confluence, manage changes via the Jira workflow, and participate in the 24/7 on-call roster when required.

Qualifications

• Experience supporting technology in radio, television, live production or another time-critical environment is highly regarded.
• Strong capability in diagnosing hardware, software and network faults and resolving issues within appropriate timeframes.
• Experience supporting IT infrastructure, including operating systems, servers, networking and user devices.
• Experience with broadcast equipment such as studio consoles, audio routing, playout or automation systems and audio codecs is desirable.
• Experience delivering system upgrades with appropriate testing, documentation and rollback arrangements.

Responsibilities

• Performing technology maintenance and project work in line with priorities managed through Jira.
• Responding promptly to support requests from Technology team members and colleagues across NOVA.
• Proactively monitoring systems, identifying faults and taking ownership of issues through to resolution.
• Diagnosing hardware, software and network faults, restoring service quickly and investigating recurring issues.
• Maintaining clear and comprehensive system, configuration and deployment documentation in Confluence.
• Following NOVA’s Technology Change Management framework before making changes to live systems.
• Participating in the Technology 24/7 on-call roster and providing effective support when required.
• Working with users and the Technology Manager to recommend and deliver ongoing system improvements.

Skills

Broadcast tech support

IT infrastructure

Hardware troubleshooting

Network troubleshooting

System upgrades

Tools

Jira

Confluence

Job description

NOVA Entertainment is seeking a Technology Support Engineer on a max-term basis to investigate complex technology issues, identify root causes and deliver practical improvements across NOVA’s broadcast, digital and business operations to maximise system uptime.

You will partner with the Technology team to provide responsive, outcome-focused support, document changes in Confluence, manage changes via the Jira workflow, and participate in the 24/7 on-call roster when required.