24/7 Tech Operations Lead - Team Coach & Incident Response

IAG; Brisbane; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Superannuation 13%

Annual leave 25 days incl. MyLeave

Personal insurance discount

Partner discounts

Parental leave 20 weeks

Learning & development opportunities

Secondment opportunities

Job summary

IAG is seeking a Team Lead, Operations Support to lead a technology operations team delivering 24/7 production support across Australia and New Zealand. You will guide incident response, service restoration and continuous improvement across multiple platforms, ensuring reliable services for customers and colleagues.

This permanent full-time role offers leadership of a skilled team, collaboration with engineering and business units, and opportunities to drive improvements in service delivery

Qualifications

• Experience leading technology operations, production support or application support teams.
• Strong people leadership with a focus on coaching, development and team engagement.
• Ability to manage incidents, competing priorities and 24/7 operational demands.
• Experience using operational data and service insights to drive continuous improvement.
• Strong stakeholder and vendor management skills with ability to influence outcomes.
• Comfort navigating change and ambiguity in large-scale operational environments.

Responsibilities

• Lead and develop a team of technology professionals through coaching, feedback and career development.
• Lead a 24/7 operational support capability, overseeing monitoring, triage, incident response and service restoration.
• Coordinate production support, release activities and service requests across multiple environments.
• Use service data to identify trends and deliver continuous improvement initiatives.
• Partner with engineering, testing, delivery and business teams to resolve issues and improve outcomes.
• Manage external partners and suppliers to ensure service expectations are met.
• Provide reporting on service health, risks, capacity and opportunities to support decision making.

Skills

Team leadership

Incident management

Stakeholder management

Vendor management

Continuous improvement

24/7 operations

Operational data analysis

Job description

IAG is seeking a Team Lead, Operations Support to lead a technology operations team delivering 24/7 production support across Australia and New Zealand. You will guide incident response, service restoration and continuous improvement across multiple platforms, ensuring reliable services for customers and colleagues.

This permanent full-time role offers leadership of a skilled team, collaboration with engineering and business units, and opportunities to drive improvements in service delivery