Team Lead, Operations Support

IAG; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Superannuation 13%

Annual leave 20 days + 5 days MyLeave

Insurance discounts for personal cover

Partner discounts on health, tech &amp

Parental leave 20 weeks

Learning & development access (LinkedI

Study assistance and secondment

Job summary

IAG is looking for a Lead, Team Lead, Operations Support to head a 24/7 operations team across Australia and New Zealand. You’ll ensure critical technology services stay reliable, resilient and responsive, guiding incident response and service restoration across multiple environments.

You’ll partner with engineers, testers and business teams to drive improvements. The role is permanent, full-time, based in Gadigal Country (Sydney), Naarm (Melbourne) or Meanjin (Brisbane), with a focus on shaping

Qualifications

• Leadership experience in technology operations or production support.
• Ability to coach, develop and engage a 24/7 team.
• Experience handling incidents and service restoration in a busy environment.
• Use of service insights to drive improvements.
• Strong stakeholder and vendor management capabilities.

Responsibilities

• Lead and develop a team of technology professionals through coaching and career development.
• Oversee a 24/7 operational support capability including monitoring, triage, incident response and service restoration.
• Coordinate production support, release activities and service requests across multiple environments.
• Utilize operational data to identify trends and drive continuous improvement initiatives.
• Collaborate with engineering, testing, delivery and business teams to resolve issues and improve outcomes.
• Manage external partners to meet service expectations and performance standards.
• Provide reporting on service health, risks, capacity and improvement opportunities.

Skills

Team leadership

People development

Incident management

Operational data

Stakeholder management

Ambiguity management

Platform operations

Job description

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Lead the team that keeps critical technology services running smoothly.

Play a key role in helping technology services stay reliable, resilient and responsive. As Team Lead, Operations Support, you'll lead a team responsible for supporting business-critical platforms across Australia and New Zealand within a 24/7 operational support environment, ensuring production issues are managed effectively and customers and colleagues can rely on the services they use every day.

This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney), Naarm (Melbourne) or Meanjin (Brisbane).

What You'll Do

• Lead and develop a team of technology professionals through coaching, feedback, recognition and career development.
• Lead a 24/7 operational support capability, overseeing operational monitoring, triage, incident response and service restoration activities to maintain reliable platform performance.
• Coordinate production support, release activities and service requests across multiple technology environments.
• Use operational insights and service data to identify trends and deliver continuous improvement initiatives.
• Partner with engineering, testing, delivery and business teams to resolve issues and improve service outcomes.
• Manage external partners and suppliers to ensure service expectations and performance standards are achieved.
• Provide clear reporting on service health, risks, capacity and improvement opportunities to support decision making.

What You'll Bring

• Experience leading technology operations, production support or application support teams.
• Strong people leadership skills with a focus on coaching, development and team engagement.
• Ability to manage incidents, competing priorities and operational demands within a 24/7 support environment.
• Experience using operational data and service insights to drive continuous improvement.
• Strong stakeholder and vendor management skills with the ability to influence outcomes.
• Confidence working through ambiguity and supporting teams during periods of change.
• An understanding of technology transformation, platform modernisation or large-scale operational environments.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Applications close: Wednesday 4 November 2026 11:59PM AEDT

Please note – full time, part time, and job-sharing arrangements will be considered.

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We’re ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.