Team Lead, Operations Support

IAG; Brisbane; Presencial; AUD 150.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Superannuation 13%

Annual leave 25 days incl. MyLeave

Personal insurance discount

Partner discounts

Parental leave 20 weeks

Learning & development opportunities

Secondment opportunities

Descripción de la vacante

IAG is seeking a Team Lead, Operations Support to lead a technology operations team delivering 24/7 production support across Australia and New Zealand. You will guide incident response, service restoration and continuous improvement across multiple platforms, ensuring reliable services for customers and colleagues.

This permanent full-time role offers leadership of a skilled team, collaboration with engineering and business units, and opportunities to drive improvements in service delivery

Formación

• Experience leading technology operations, production support or application support teams.
• Strong people leadership with a focus on coaching, development and team engagement.
• Ability to manage incidents, competing priorities and 24/7 operational demands.
• Experience using operational data and service insights to drive continuous improvement.
• Strong stakeholder and vendor management skills with ability to influence outcomes.
• Comfort navigating change and ambiguity in large-scale operational environments.

Responsabilidades

• Lead and develop a team of technology professionals through coaching, feedback and career development.
• Lead a 24/7 operational support capability, overseeing monitoring, triage, incident response and service restoration.
• Coordinate production support, release activities and service requests across multiple environments.
• Use service data to identify trends and deliver continuous improvement initiatives.
• Partner with engineering, testing, delivery and business teams to resolve issues and improve outcomes.
• Manage external partners and suppliers to ensure service expectations are met.
• Provide reporting on service health, risks, capacity and opportunities to support decision making.

Conocimientos

Team leadership

Incident management

Stakeholder management

Vendor management

Continuous improvement

24/7 operations

Operational data analysis

Descripción del empleo

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Lead the team that keeps critical technology services running smoothly.

Play a key role in helping technology services stay reliable, resilient and responsive. As Team Lead, Operations Support, you'll lead a team responsible for supporting business-critical platforms across Australia and New Zealand within a 24/7 operational support environment, ensuring production issues are managed effectively and customers and colleagues can rely on the services they use every day.

This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney), Naarm (Melbourne) or Meanjin (Brisbane).

What You'll Do

• Lead and develop a team of technology professionals through coaching, feedback, recognition and career development.
• Lead a 24/7 operational support capability, overseeing operational monitoring, triage, incident response and service restoration activities to maintain reliable platform performance.
• Coordinate production support, release activities and service requests across multiple technology environments.
• Use operational insights and service data to identify trends and deliver continuous improvement initiatives.
• Partner with engineering, testing, delivery and business teams to resolve issues and improve service outcomes.
• Manage external partners and suppliers to ensure service expectations and performance standards are achieved.
• Provide clear reporting on service health, risks, capacity and improvement opportunities to support decision making.

What You'll Bring

• Experience leading technology operations, production support or application support teams.
• Strong people leadership skills with a focus on coaching, development and team engagement.
• Ability to manage incidents, competing priorities and operational demands within a 24/7 support environment.
• Experience using operational data and service insights to drive continuous improvement.
• Strong stakeholder and vendor management skills with the ability to influence outcomes.
• Confidence working through ambiguity and supporting teams during periods of change.
• An understanding of technology transformation, platform modernisation or large-scale operational environments.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Applications close: Wednesday 4 November 2026 11:59PM AEDT

Please note – full time, part time, and job-sharing arrangements will be considered.

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We’re ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.