24/7 Network Operations Specialist

NSW Police Force; Parramatta; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work options

Opportunity to purchase leave

Annual leave loading

Corporate wellbeing programs including

Job summary

NSW Police Force in Parramatta is seeking two Network Operations Support Officers to join the Network and Security Platform, Technology and Communication Services Command. You will provide technical assistance, support to users, and help manage ICT network and security operations.

The role emphasizes monitoring, troubleshooting, and documentation, with on-call duties and collaboration across internal and external stakeholders to ensure reliable 24x7 network services.

Qualifications

• Provides technical assistance, information and support to users to solve reported issues.
• Manages general issues and prepares summary reports for management.
• Monitors ICT communications and security operations.

Responsibilities

• Monitor network performance and data communications services across NSW Police Force.
• Troubleshoot and resolve operational ICT/network issues.
• Contribute to the development of technical documentation and reference materials.
• Participate in an on-call support roster as required.
• Support and maintain telecommunications and network connectivity services across NSWPF locations.

Job description

NSW Police Force in Parramatta is seeking two Network Operations Support Officers to join the Network and Security Platform, Technology and Communication Services Command. You will provide technical assistance, support to users, and help manage ICT network and security operations.

The role emphasizes monitoring, troubleshooting, and documentation, with on-call duties and collaboration across internal and external stakeholders to ensure reliable 24x7 network services.