Network Operations Support Officer

NSW Police Force; Parramatta; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work options

Opportunity to purchase leave

Annual leave loading

Corporate wellbeing programs including

Job summary

NSW Police Force in Parramatta is seeking two Network Operations Support Officers to join the Network and Security Platform, Technology and Communication Services Command. You will provide technical assistance, support to users, and help manage ICT network and security operations.

The role emphasizes monitoring, troubleshooting, and documentation, with on-call duties and collaboration across internal and external stakeholders to ensure reliable 24x7 network services.

Qualifications

• Provides technical assistance, information and support to users to solve reported issues.
• Manages general issues and prepares summary reports for management.
• Monitors ICT communications and security operations.

Responsibilities

• Monitor network performance and data communications services across NSW Police Force.
• Troubleshoot and resolve operational ICT/network issues.
• Contribute to the development of technical documentation and reference materials.
• Participate in an on-call support roster as required.
• Support and maintain telecommunications and network connectivity services across NSWPF locations.

Job description

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

We have an opportunity for 2 Network Operations Support Officers to be part of our Network and Security Platform, Technology and Communication Services Command team. The Network Operations Support Officer provides technical assistance, information and support to users to solve reported issues, manage general issues and prepare summary reports for the management, monitoring and operations of ICT communications and security.

The Network Operations Support Officer provides technical support, advice, and guidance on network services for NSW Police Force (NSWPF) users. The role requires effective communication with a broad range of internal and external stakeholders, with the ability to tailor technical information to suit different audiences. The position is responsible for monitoring network performance, supporting data communications services, troubleshooting and resolving operational issues, contributing to the development of technical documentation and reference materials, and participating in an on-call support roster as required. As part of the broader Network Team, the Network Operations Support Officer helps deliver and maintain telecommunications and network connectivity services across all NSWPF locations, ensuring reliable 24x7 operational support.

View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role)

What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

• flexible work options;
• opportunity to purchase leave;
• annual leave loading;
• corporate wellbeing programs including seminars and the Fitness Passport;
• salary packaging options via superannuation contributions or a novated vehicle lease;
• convenient location for public transport and to shops etc; and
• in-house gym facilities.

Our commitment to Diversity

At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.

We understand that the recruitment journey may present unique challenges. If you:

• Identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at ********@police.nsw.gov.au
• Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at *************@police.nsw.gov.au
• Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at *************@police.nsw.gov.au

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

To be eligible to apply for this role, you must meet one of the following statuses:

• a permanent resident of Australia; or
• a New Zealand citizen.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Thank you for your interest in this role. We look forward to receiving your application.