ICT Field Technician & Help Desk Support

Southern Cross Care (WA) Inc.; Western Australia; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Health Insurance

Employee assistance program

Flexible working

Annual leave

Carers leave

Service awards

Work environment

Job summary

Southern Cross Care (WA) is seeking an ICT Support Officer to ensure the ICT function operates across SCCWA sites in Western Australia. The role involves installing, maintaining and repairing ICT equipment and supporting hardware and software in a not-for-profit aged care environment.

Reporting to the ICT Infrastructure and Support Services Manager, you will deliver prompt customer service, manage user tickets and contribute to IT improvements.

Qualifications

• Formal IT qualifications (Degree or equivalent).
• Minimum 3 years technical support experience in Enterprise System applications (1000+ users).
• A full driver’s license is required as the position requires travel to other SCCWA sites.
• Experience with change and release management procedures
• Experience of ITIL practices, progress towards certification or relevant knowledge will be highly regarded.

Responsibilities

• Install, maintain and repair ICT equipment and systems across SCCWA sites.
• Provide operational support for System applications and liaise with Applications vendors.
• Provide out of business hours support to ensure security and continuity of SCC’s infrastructure.
• Support VoIP telephony and monitor network data links.
• Address user tickets regarding hardware, software, and networking.

Skills

Technical support

Enterprise applications

ITIL knowledge

Driver's license

Education

Degree or equivalent

Job description

Southern Cross Care (WA) is seeking an ICT Support Officer to ensure the ICT function operates across SCCWA sites in Western Australia. The role involves installing, maintaining and repairing ICT equipment and supporting hardware and software in a not-for-profit aged care environment.

Reporting to the ICT Infrastructure and Support Services Manager, you will deliver prompt customer service, manage user tickets and contribute to IT improvements.