1st Line IT Support - Service Desk (6-month Contract)

Wirrigan Group; Sydney; On-site; AUD 39,000 - 52,000; Full time

Job summary

Wirrigan Group is seeking a Service Desk Officer to join our ICT support team in Sydney. This 6-month contract requires 35 hours per week and begins 11 January 2027.

You will be the first point of contact for reported incidents and requests, delivering timely and professional service. The ideal candidate will have strong customer service, clear communication, and basic hardware/software troubleshooting skills, with familiarity with a Remedy helpdesk system preferred.

Qualifications

• Experience in a service desk or contact centre environment.
• Excellent verbal and written communication.
• Ability to meet deadlines within agreed schedules.
• Full working rights in Australia.

Responsibilities

• Act as the first point of contact for all ICT inquiries and incidents.
• Troubleshoot and resolve basic hardware and software issues.
• Log, prioritise, and escalate incidents as required within agreed service levels.
• Collaborate with other technology teams to ensure timely resolution of issues.
• Communicate technical information clearly and effectively to customers.
• Demonstrate proven experience in an operational service desk or contact centre environment.
• Maintain a strong customer service focus with a proactive attitude.
• Familiarity with the Remedy helpdesk framework is preferred but not essential.

Skills

Customer service

Communication

Troubleshooting

Incident management

Tools

Remedy

Job description

Wirrigan Group is seeking a Service Desk Officer to join our ICT support team in Sydney. This 6-month contract requires 35 hours per week and begins 11 January 2027.

You will be the first point of contact for reported incidents and requests, delivering timely and professional service. The ideal candidate will have strong customer service, clear communication, and basic hardware/software troubleshooting skills, with familiarity with a Remedy helpdesk system preferred.