ICT Service Desk Officer

WA Country Health Service; Bunbury; Sur place; AUD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Superannuation (12% employer)

Salary packaging access

Professional development support

Flexible working arrangements

Flexible leave arrangements

Location-based allowances

Résumé du poste

WA Country Health Service is recruiting for an ICT Service Desk Officer to provide 24/7 first level ICT support across the WA Health digital workspace. The role involves troubleshooting ICT, applications and telecom issues with a strong focus on resolution and customer service.

The position supports provisioning and deprovisioning of user accounts in line with WA Health policies and contributes to cybersecurity reporting and incident handling.

Qualifications

• Able to remotely analyse, troubleshoot and resolve ICT issues in a large and complex environment.
• Works effectively in a team environment to support the delivery of responsive ICT services to a diverse customer base.
• Communicates clearly, professionally and respectfully with customers and colleagues, with a strong focus on customer service.
• Works within organisational policies, procedures and service management processes to support effective ICT service delivery.

Responsabilités

• Provide 24/7 first level ICT support across the WACHS digital workspace environment.
• Troubleshoot first level ICT, applications and telecommunications issues with focus on resolution and service delivery.
• Provision and deprovision ICT user accounts and access to WA Health systems in accordance with policies.
• Support the Statewide Telehealth Service for WACHS users and external stakeholders.

Description du poste

This is for a Permanent / Fixed Term / Casual appointment at various hours per fortnight, with the possibility of extension(s) and/or permanency. Position Profile: We are currently seeking to appoint an ICT Service Desk Officer. The function of the Help Desk Officer position is to provide 24/7 ICT support across the WACHS digital workspace environment in conformance with ICT Service Management processes. This support encompasses first level ICT, application and telecommunication troubleshooting with a strong focus on resolution; request fulfilment; cybersecurity promotion and reporting; procurement; customer service; record management; system monitoring; incident reporting and outage communication. Additionally, the position is responsible for the provisioning and deprovisioning of ICT user accounts and access to WA Health systems in accordance with practices and policies and provides 24/7 first level support for the Statewide Telehealth Service for both WACHS users and external stakeholders. Area Profile: The WA Country Health Service (WACHS) is the largest country health system in Australia and one of the biggest in the world, providing health services to approximately half a million people, including 45,000 Aboriginal people, over a vast two and a half million square kilometre area. The organisation comprises seven regions, with a strong network of public hospitals, health services and health centres located across rural and remote Western Australia. Our core business is the provision of quality, accessible health services to country WA residents and visitors.

Suitability Criteria

• Able to remotely analyse, troubleshoot and resolve ICT issues in a large and complex environment.
• Works effectively in a team environment to support the delivery of responsive ICT services to a diverse customer base.
• Communicates clearly, professionally and respectfully with customers and colleagues, with a strong focus on customer service.
• Works within organisational policies, procedures and service management processes to support effective ICT service delivery.

Employee Benefits

• 12% employer contributed superannuation into a fund of your choice. For further information on superannuation click here
• Access to generous salary packaging arrangements
• Professional Development Opportunities and Study Leave/assistance
• Flexible working arrangements
• Flexible leave arrangements
• Other professional and location based allowances

For Further Job Related Information

We encourage you to contact Daniel Armstrong on 0449 203 117.

Applicants are required to provide

• A statement addressing the suitability criteria, (maximum 2-3 pages) outlining your skills, experience, knowledge and what you will bring to the role
• A detailed curriculum vitae (CV) summarising your relevant experience and ability to meet the position requirements
• The names and contact details of two (2) professional referees, preferably including your current or most recent manager

Eligibility to Apply

To be eligible for appointment, applicants must have valid Australian work rights. This includes visa holders. Permanent appointments may be made to individuals who hold citizenship, permanent residency, or visas that enable ongoing employment in Australia. WA Health is committed to eliminating all forms of discrimination in the provision of our service. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people with disabilities. WA Health supports flexible working practices within the context of a quality health service. WA Health is committed to a smoke free environment across all buildings, grounds and vehicles.

Other Conditions

WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process. As well as undertaking a criminal record screening and integrity checking, you may also be required to undertake a working with children check (if required for the role) and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process. Please note this recruitment process requires completion of satisfactory Pre-Employment Health Assessment (PEHA). Any offer of employment with WA Country Health Service (WACHS) is conditional on satisfactory PEHA to ensure you are able to perform the inherent requirements of the position. An unsatisfactory PEHA will result in the offer of employment being withdrawn. Please see the attached WACHS PEHA Policy for further information. Whilst this selection process will initially be used to fill the above vacancy, applicants found suitable for this position may be considered for other ‘similar’ vacancies within WACHS and/or the wider WA public sector. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision. We are committed to fostering a diverse and inclusive workforce where every employee feels valued and empowered. We believe that a diverse team brings unique perspectives and drives innovation to meet our community’s needs. We welcome applicants of all backgrounds and experiences to join us in shaping a more equitable future and as a measure to achieve equality, under sections 51, 66R and 66ZP of the Equal Opportunity Act 1984, encourage applications from people living with a disability, Aboriginal people, people from culturally and linguistically diverse backgrounds, women and youth (24 years of age and under).

Application Assistance

If you experience difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours.

Submissions and Acceptance

Lodgement is system generated. Any submissions on, or after, 4:00pm will not be accepted. LATE OR EMAIL APPLICATIONS WILL NOT BE CONSIDERED.