Part-Time IT Service Desk Analyst

St John WA Group; Western Australia; On-site; AUD 39,000 - 44,000; Part time

Benefits offered by this job

Health and Wellness reimbursement

17.5% leave loading

Corporate uniform

Salary packaging and novated leasing

Consumer discounts

Discounts on first aid equipment

Complimentary First Aid Training

Complimentary ambulance cover

Job summary

St John WA invites applications for a part-time Service Desk Officer in our Digital Services team. The role offers 15 hours per week with a roster on Tuesdays and Fridays, providing first-level IT support across desktops, software, and networks in Western Australia.

You will diagnose issues, document incidents, assist with onboarding, and contribute to knowledge bases to improve user support. Relevant IT qualifications or ITIL certification are desirable.

Qualifications

• 1–3 years’ service desk or technical support experience.
• Confident using Windows, Office 365, ServiceNow and basic networking.
• Strong customer service and communication skills.
• Good problem-solving, organisation and attention to detail.
• Able to manage priorities in a fast-paced environment.
• IT qualification and/or ITIL Foundation certification desirable.

Responsibilities

• Provide first-level support via phone, web portal, email and chat, ensuring timely and professional resolution of user issues.
• Troubleshoot desktops, laptops, mobile devices, printers, applications, Windows, Office, VPN and Active Directory.
• Prioritise, record, track and document incidents and service requests in line with defined processes and SLAs.
• Escalate incidents with clear documentation and collaborate with technicians to resolve repeat issues.
• Support employee onboarding and offboarding, including account provisioning and hardware setup.
• Assist with asset tagging, inventory tracking, equipment management and loan fleet coordination.
• Research solutions using internal and external knowledgebases and remote diagnostic tools.
• Contribute to help sheets, FAQs and technician knowledgebases to improve user support.

Skills

Customer service

Communication

Problem solving

Prioritisation

Education

IT qualification

ITIL Foundation

Tools

Windows

Office 365

ServiceNow

Networking basics

Job description

St John WA invites applications for a part-time Service Desk Officer in our Digital Services team. The role offers 15 hours per week with a roster on Tuesdays and Fridays, providing first-level IT support across desktops, software, and networks in Western Australia.

You will diagnose issues, document incidents, assist with onboarding, and contribute to knowledge bases to improve user support. Relevant IT qualifications or ITIL certification are desirable.