24/7 Hospital Switchboard Operator — Calm, Clear Communicator

NSW Health

Central Coast Council

On-site

AUD 49,000 - 51,000

Part time

6 days ago

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Benefits offered by this job

Flexible hours

Salary packaging

Novated leasing

Relocation assistance

Gym discounts

Flu vaccinations

Telehealth support

EAP counselling

Discounted private health insurance

Professional development

Job summary

NSW Health’s Central Coast Local Health District Switchboard team at Gosford Hospital is seeking a Casual Switchboard Operator. You will handle high-volume calls, operate paging and radio systems, and support urgent communications around the clock to connect patients, staff and services.

Join a dedicated team delivering essential communications in a busy hospital environment. Applicants must have excellent customer service, remain calm under pressure, and be able to learn systems quickly, with

Qualifications

Excellent communication skills and a genuine commitment to outstanding customer service.
The ability to stay calm under pressure and confidently manage challenging or sensitive situations.
Strong attention to detail and the ability to accurately manage information and on-call rosters.
Confidence using technology, with the ability to quickly learn paging, radio and communication systems.
Ability to work at 24/7 roster.

Responsibilities

Be the vital connection between patients, staff, clinicians and services across the Central Coast.
Respond to urgent situations with calm, clear and confident communication.
Operate paging, radio and telephone systems to keep critical communications moving.
Deliver exceptional customer service while managing a fast-paced, high-volume environment.