SESLHD- Switchboard Operator- Southern Sector

NSW Health; Sydney; On-site; AUD 71,000 - 74,000; Full time

Benefits offered by this job

Up to 12 days off each year (full-time

Salary packaging options

Discounted gym memberships

Employee Assistance Program (EAP)

Discounted Private Health Insurance

Job summary

NSW Health is seeking a Switchboard Operator for the SESLHD Southern Sector based at Sutherland Hospital, Caringbah. You will manage day-to-day telecommunication services, including PABX/VoIP, Spectralink and paging, delivering courteous, efficient responses to patients, staff and callers.

The role requires you to work a 24/7 roster, strong organisational and communication skills, and the ability to operate in a busy call centre environment while providing exceptional service.

Qualifications

• Proven organisational skills with minimal supervision.
• Effective communication and interpersonal skills.
• Ability to work as part of a team in a busy environment.
• Proven ability to operate a busy switchboard in a call centre.

Responsibilities

• Provide quality customer service to patients, employees and members of the public, ensuring a respectful and helpful response to all face-to-face and telephone enquiries, facilitating timely access to people and services and supporting a positive opinion of the health service.
• Be responsible for the day-to-day running and operation of telecommunication services incorporating PABX/VoIP/Spectralink telephone services, MIE (Message Integration Engine) and Paging services.

Job description

SESLHD- Switchboard Operator- Southern Sector

South Eastern Sydney Local Health District

REQ697414

Employment Type: Permanent Full Time / Part Time
Position Classification:Telephonist Level 2
Remuneration:$70,881.98 - $73,766.41 Per annum plus superannuation for Full Time
$35.75 - $37.20 Per hour for Part Time
Hours Per Week:38
Requisition ID:REQ697414
Location: Sutherland Hospital, Caringbah
Applications Close: Thursday 8 October 2026
Interview Period Between: 16 October 2026 to 22 October 2026

Previous applicants need not apply

What you’re doing

The vision for South Eastern Sydney Local Health District (SESLHD) is ‘exceptional care, healthier lives’. SESLHD is committed to enabling our community to be healthy and well, and to providing the best possible compassionate care when people need it. Provide quality customer service to patients, employees and members of the public, ensuring a respectful and helpful response is provided to all face-to-face and telephone enquiries, facilitating timely access to people and services and supporting a positive opinion of the health service.To be responsible for the day to day running and operation of Telecommunication services incorporating PABX/VoIP/Spectralink telephone services, MIE (Message Integration Engine) and Paging services.

Benefits:

• Up to 12 allocated days off each year in addition to annual leave. (Full-Time employees only)
• Salary packaging options that reduce your taxable income and increase your take-home pay! Up to $9K for living expenses and $2.6K meal & entertainment & Novated Leasing.
• Discounted gym memberships with a Fitness Passport.
• Employee Assistance Program (EAP) for employees and family members.
• Discounted Private Health Insurance.

Selection Criteria

• Proven organisational skills and ability to work with limited supervision.
• Demonstrated effective communication and interpersonal skills.
• Proven ability to work as part of a team and in a busy environment.
• Proven ability to operate a busy switchboard in a call centre environment

Ability to work a 24 hour 7 days a week roster.

Our CORE Values are Collaboration, Openness, Respect and Empowerment and have been created by employees for employees and help define how we work and to inspire positive interactions in the workplace.

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplaces are welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and social-economic status. Read about our Diversity, Inclusion and Belonging Strategy for more information.

Reasonable Adjustments

NSW Health recognises everyone is unique, and that you may require some adjustments to ensure you have the best opportunity to apply. If we can make some adjustments to the NSW Health recruitment/interview process, then please email [e-mail] and let us know.

Adjustments may include but are not limited to, physical requirements, interview setups and specific interview availability times where required.

Information For Applicants

• An eligibility list may be created for future vacancies
• Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.
• Applicants will be assessed against the essential requirements and selection criteria contained within the position description

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.