Hospital Frontline Customer Care Officer (Casual)

Health; Adelaide; Hybrid; AUD 41,000 - 44,000; Full time

Benefits offered by this job

Salary packaging up to $9,010 for liv.

Meals and entertainment allowance up $

Novated lease options

Job summary

Central Adelaide Local Health Network (CALHN) is seeking a Customer Service Officer for the casual pool in Adelaide. You will be the welcoming face on the Switchboard and Enquiries Desk, handling enquiries and delivering high-quality front-line service in a fast-paced hospital setting.

Reporting to the Administration Coordinator, you will coordinate messages, respond to emergencies, and support safe, confidential patient and staff interactions across CALHN sites.

Qualifications

• Proven experience in customer service and administration.
• Strong communication and interpersonal skills.
• Ability to handle high-paced environment while maintaining confidentiality.
• Proficiency with office systems and technology.

Responsibilities

• Handle enquiries at the Switchboard and Enquiries Desk.
• Respond to emergency calls and coordinate messages.
• Provide front-line customer service to clients, staff and visitors.
• Support the Administration Coordinator and maintain confidentiality.

Skills

Communication skills

Customer service experience

Administration experience

Organisational skills

Tools

Office software

Switchboard system

Job description

Central Adelaide Local Health Network (CALHN) is seeking a Customer Service Officer for the casual pool in Adelaide. You will be the welcoming face on the Switchboard and Enquiries Desk, handling enquiries and delivering high-quality front-line service in a fast-paced hospital setting.

Reporting to the Administration Coordinator, you will coordinate messages, respond to emergencies, and support safe, confidential patient and staff interactions across CALHN sites.