CCLHD - Switchboard Operator

NSW Health; Central Coast Council; On-site; AUD 49,000 - 51,000; Part time

Benefits offered by this job

Flexible hours

Salary packaging

Novated leasing

Relocation assistance

Gym discounts

Flu vaccinations

Telehealth support

EAP counselling

Discounted private health insurance

Professional development

Job summary

NSW Health’s Central Coast Local Health District Switchboard team at Gosford Hospital is seeking a Casual Switchboard Operator. You will handle high-volume calls, operate paging and radio systems, and support urgent communications around the clock to connect patients, staff and services.

Join a dedicated team delivering essential communications in a busy hospital environment. Applicants must have excellent customer service, remain calm under pressure, and be able to learn systems quickly, with

Qualifications

• Excellent communication skills and a genuine commitment to outstanding customer service.
• The ability to stay calm under pressure and confidently manage challenging or sensitive situations.
• Strong attention to detail and the ability to accurately manage information and on-call rosters.
• Confidence using technology, with the ability to quickly learn paging, radio and communication systems.
• Ability to work at 24/7 roster.

Responsibilities

• Be the vital connection between patients, staff, clinicians and services across the Central Coast.
• Respond to urgent situations with calm, clear and confident communication.
• Operate paging, radio and telephone systems to keep critical communications moving.
• Deliver exceptional customer service while managing a fast-paced, high-volume environment.

Skills

Communication

Customer service

Calm under pressure

On-call roster management

Technology proficiency

Tools

Paging systems

Radio systems

Telephone systems

Job description

Employment Type: Casual
Position Classification:Telephonist Level 2
Remuneration:$35.74 - $37.20 Per Hour
Hours Per Week:Up to 38
Location: Gosford Hospital
Requisition ID:REQ696892
Applications Close: Monday, 5 October 2026 at 11.59pm

Looking for a role where every call matters and no two shifts are quite the same? Join the Central Coast Local Health District Switchboard team as a Casual Switchboard Operator and become a vital connection point for patients, staff, health services and emergency response teams across the Central Coast.

About the Opportunity

Operating 24 hours a day, 7 days a week, our Switchboard team is at the heart of communications across Gosford, Wyong, Woy Woy and Long Jetty, helping make sure the right information gets to the right people when it matters most.

You will be part of a team that provides critical communications support around the clock - managing a high volume of incoming and outgoing calls, operating paging and communication systems and maintaining on-call rosters. In this role you will:

• Be the vital connection between patients, staff, clinicians and services across the Central Coast.
• Respond to urgent situations with calm, clear and confident communication.
• Operate paging, radio and telephone systems to keep critical communications moving.
• Deliver exceptional customer service while managing a fast-paced, high-volume environment.

About You

We are looking for someone who has:

• Excellent communication skills and a genuine commitment to outstanding customer service.
• The ability to stay calm under pressure and confidently manage challenging or sensitive situations.
• Strong attention to detail and the ability to accurately manage information and on-call rosters.
• Confidence using technology, with the ability to quickly learn paging, radio and communication systems.
• Ability to work at 24/7 roster.

Applicants must have current work rights in Australia or be a permanent resident or citizen. Unfortunately, we cannot consider applicants who do not meet this requirement.

• Work-Life Balance: Enjoy working flexible hours that suit your lifestle.
• Financial Benefits: Boost your take-home pay with salary packaging, save on car costs with novated leasing, and access relocation assistance.
• Health & Wellbeing: Stay active with discounted gym memberships (Fitness Passport), free flu vaccinations, telehealth support, and confidential Employee Assistance Program (EAP) counselling for you and your family. Plus, access discounted private health insurance.
• Career Growth: Advance your career with free professional development courses and secondment opportunities.
  

Working for Central Coast Local Health District - NSW Health

Central Coast Local Health District is committed to implementing the Child Safe Standards.

Central Coast Local Health District is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Aboriginal and Torres Strait Islander applicants can access support through the Stepping Up initiative, which provides guidance on the NSW Health recruitment process. You’re also welcome to reach out to Nathan Bramston-Dean in our Aboriginal Workforce Development Team at ***************@health.nsw.gov.au or call 02 4320 3*** for one-on-one support.

All NSW Health workers are required to comply with the Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases Policy Directive. This includes:

• Category A positions: Mandatory evidence of protection against specified infectious diseases, including annual influenza vaccination and tuberculosis assessment.
• Category B positions: Vaccination is recommended but not mandatory.

Applicants must provide appropriate evidence of compliance prior to commencement. For detailed information, please refer to the NSW Health Occupational Assessment, Screening and Vaccination Policy.

NSW Health strongly recommends all workers stay up to date with COVID-19 vaccinations as per the Australian Technical Advisory Group on Immunisation guidelines. However, COVID-19 vaccination is not a condition of employment.

Additional Information

An Eligibility List (E-List) or talent pool may be created from this recruitment episode to assist in filling future permanent, temporary, or casual full-time and part-time positions.