24/7 Emergency Response Operator

1305 Chubb Fire & Security Pty Ltd; Sydney; Vor Ort; AUD 34.000 - 48.000; Vollzeit

Zusammenfassung

Chubb Fire & Security in Sydney’s Rydalmere area seeks a Customer Service Operator for its VitalCALL Emergency Response centre. This full‑time role supports 24/7 operations, taking calls when help buttons are pressed, determining needs, notifying ambulance services and informing families.

You’ll join a dynamic team delivering compassionate, professional assistance in emergencies. Successful candidates will have strong communication skills, experience in busy call centres, and the ability to work

Qualifikationen

• Customer service experience with strong communication & listening skills.
• Call centre and/or inbound/outbound phone experience.
• Computer literacy with good typing skills.
• Shift work experience is a bonus.
• Adhering to Standard Works, SOPs or Work Instructions.
• National Police clearance or ability to obtain and maintain.
• Medical clearance.
• First Aid qualification or ability to obtain and maintain.
• Maintaining a caring, professional service to clients and contacts.

Aufgaben

• Provide first response to customers in need.
• Work as part of a team that values customers and the service VitalCALL provides.
• Respond timely and accurately in line with procedures.

Kenntnisse

Customer service

Communication

Call centre experience

Typing

Shift work

SOP adherence

Jobbeschreibung

Chubb Fire & Security in Sydney’s Rydalmere area seeks a Customer Service Operator for its VitalCALL Emergency Response centre. This full‑time role supports 24/7 operations, taking calls when help buttons are pressed, determining needs, notifying ambulance services and informing families.

You’ll join a dynamic team delivering compassionate, professional assistance in emergencies. Successful candidates will have strong communication skills, experience in busy call centres, and the ability to work