Customer Service Agent

Citrus Group; Sydney; Presencial; AUD 36.000 - 52.000; Jornada completa

Descripción de la vacante

Citrus Group is seeking a Customer Service Agent for a security-focused role based in West Ryde, Sydney. You will handle urgent security calls and be the first point of contact during critical incidents for vulnerable clients.

Responsibilities include monitoring alarms, responding to intrusion and CCTV events, and coordinating with emergency services. Strong communication and objection-handling skills are essential.

Formación

• Experience in a time-focused role or high-volume call centre is desirable but not required.
• Objection handling skills are essential.
• Clear and fluent communication skills are needed.
• Excellent rapport-building and an outgoing, motivated personality are important.
• Police/medical checks may be required for security-related roles.

Responsabilidades

• Monitor security systems and alarm signals from customer sites.
• Receive alerts for intrusion, access breaches, CCTV events or personal safety issues.
• Contact customers, site contacts, security guards or emergency services as needed.
• Escalate genuine incidents quickly and appropriately.
• Record all activity in the monitoring system and maintain incident logs.

Conocimientos

Customer service

High-volume calls

Objection handling

Clear communication

Empathy

Descripción del empleo

Our client:
Our client leads the future of security in Australia through their unique style of operation, their strategic platform of Human Intelligence and their focus on providing progressive and more secure futures for all.
We are currently seeking an Customer Service Agent to join their team based in West Ryde.
As an Customer Service Agent, you will be receiving calls in relation to security equipment, security issues that are of critical impact and working as the first point of contact for the most vulnerable in our community during urgent security issues.

Your previous experience in a time focused role will see you building customer relationships quickly and providing immediate solutions while prioritising urgent and emergency calls.

Duties:

• Monitor security systems and incoming alarm signals from customer sites.
• Receive alerts for things like intrusion alarms, access breaches, CCTV events or personal safety alerts.
• Contact the customer, site contact, security guard, emergency services or other relevant party when required.
• Escalate genuine incidents quickly and appropriately.
• Record everything in the monitoring system and maintain accurate incident logs.

To be part of this dynamic team you will need:

• Proven experience working in a high-volume call centre on ideally within security or response centres is desirable but not necessary.
• If you have an interest and can commit we will consider you
• Objection handling skills
• Clear and fluent communication skills
• Excellent rapport building skills
• Outgoing motivated personalities

The hourly rate for the role is$31.93 per hour, resulting in a salary of a little over 60k + super.

Successful candidates will be required to complete security clearance checks including a Police check and medical check.