VIP Front Desk & Guest Experience Lead

The Kusnacht Practice AG; Lavamünd; Hybrid; EUR 63.000 - 95.000; Vollzeit

Zusammenfassung

Kusnacht Practice AG in Switzerland is seeking a warm, professional Front Desk Representative to greet international VIP clients and guests. You will be one of the first contacts, ensuring a smooth reception that reflects our high standards.

Responsibilities include managing calls, arranging meeting spaces, coordinating travel, and providing discreet administrative support in English and German. The ideal candidate has at least 2 years in hospitality or front desk roles, strong German (B2) and

Qualifikationen

• At least 2 years of experience in a similar reception, front desk or service-oriented position.
• Hospitality or 4- or 5-star hotel experience is a strong advantage
• Excellent written and spoken German B2 and English C1
• Additional languages are an advantage
• Strong customer service and interpersonal skills
• Confident and professional when interacting with international VIP and UHNWI clients
• Excellent organisational and multitasking skills
• Very good MS Office and MS Teams skills
• A high level of discretion, integrity and confidentiality
• Eligible to work in Switzerland
• Flexible, reliable and team-oriented personality
• Willingness to work outside standard office hours when operationally required

Aufgaben

• Welcoming international VIP and UHNWI clients and guests in a warm and professional manner
• Ensuring smooth day-to-day reception and front desk operations
• Managing incoming calls, emails, mail, couriers and correspondence in English and German
• Preparing meeting rooms, lounges and reception areas and ensuring they are always welcoming and presentable
• Serving food and beverages to clients and guests
• Supporting and coordinating internal functions, company lunches and events
• Providing general administrative support, including invoicing, filing, scanning and document handling
• Coordinating travel arrangements, shipments and concierge services for clients and employees
• Managing office supplies, visitor badges, parking cards, keys and building access
• Supporting additional operational tasks as required

Kenntnisse

German B2

English C1

Customer service

Interpersonal skills

Discretion

Team-oriented

Flexible hours

MS Office

MS Teams

Tools

MS Office

MS Teams

Jobbeschreibung

Kusnacht Practice AG in Switzerland is seeking a warm, professional Front Desk Representative to greet international VIP clients and guests. You will be one of the first contacts, ensuring a smooth reception that reflects our high standards.

Responsibilities include managing calls, arranging meeting spaces, coordinating travel, and providing discreet administrative support in English and German. The ideal candidate has at least 2 years in hospitality or front desk roles, strong German (B2) and