Senior Luxury Concierge & Guest Experience Expert

Kronenhof Spa; Schweiz; Vor Ort; EUR 96.000 - 139.000; Vollzeit

Benefits dieser Stelle

Staff accommodations

Staff meals

Career development

Employee perks

Zusammenfassung

Kulm Group is seeking an experienced Concierge for its luxury Engadin property. You will greet guests at the Concierge desk, anticipate needs, and coordinate bespoke experiences with partners and events across the guest journey.

Requirements include several years of five‑star concierge experience, fluency in German and English, strong Engadin knowledge, diplomatic presence, a valid Category B driving licence, and digital proficiency.

Qualifikationen

• Several years of experience as a Concierge within a five‑star hotel.
• Solid knowledge of LQA and Forbes standards in luxury service.
• Strong local knowledge of the Engadin region or the motivation to learn quickly.
• Composure, presence, discretion, and a polished appearance.
• Structured, independent work style with digital proficiency and a valid Category B driving licence.
• Business fluent German and English; other languages are a plus.

Aufgaben

• Guest care at the Concierge desk with warm, professional service.
• Adherence to luxury standards and quality assurance across the guest journey.
• Arrange tailor‑made experiences and insider recommendations for guests.
• Coordinate arrivals, departures, luggage, shuttles, and transfers.
• Build and maintain relationships with local partners and service providers.
• Ensure smooth cross‑department communication within the Concierge team.
• Oversee fleet and equipment upkeep.

Kenntnisse

Concierge experience

German language

English language

Customer service

Diplomatic skills

Jobbeschreibung

Kulm Group is seeking an experienced Concierge for its luxury Engadin property. You will greet guests at the Concierge desk, anticipate needs, and coordinate bespoke experiences with partners and events across the guest journey.

Requirements include several years of five‑star concierge experience, fluency in German and English, strong Engadin knowledge, diplomatic presence, a valid Category B driving licence, and digital proficiency.