Technical Customer Support (f/m/x)

SmartRecruiters, Inc.; Graz; On-site; EUR 30,000 - 36,000; Full time

Benefits offered by this job

Professional development

Onboarding and training

Work outside office

Job summary

SmartRecruiters, Inc. is seeking a dedicated 2nd-level support specialist to ensure fast and efficient assistance for global teams. You will tackle technical inquiries, analyze complex issues, and work with our service network to keep operations smooth.

The role includes training service technicians, preparing documentation, and occasional international travel. Fluency in German and English, plus a technical background, are essential for success in this position.

Qualifications

• Completed technical or scientific education such as HTL/technical college.
• Customer- and service-oriented mindset, preferably with service experience.
• Hands-on skills and a solid technical understanding.
• Good command of industrial automation concepts and system interactions.
• Strong organization and communication abilities.
• Team spirit and collaborative approach.
• Responsible, assertive and reliable in demanding environments.
• Very good written and spoken German and English.
• Willingness to travel internationally (up to 5%).

Responsibilities

• Handle technical and application inquiries via email, CRM, and chat.
• Analyze issues and help develop suitable solutions.
• Collaborate with our global sales and service network.
• Review internal quality reports and drive corrective actions.
• Plan and conduct training sessions for service technicians.
• Prepare and review service documentation.
• Occasionally travel internationally to support sales and service teams and customers.

Skills

Customer focus

Hands-on skills

Technical understanding

Industrial automation

Organizational skills

Communication skills

Team spirit

Assertiveness

German English

Willingness to travel

Education

HTL / technical college

Job description

Our high-quality and reliable products stand for precision and quality. Nevertheless, technical issues may occasionally arise. As a member of our 2nd-level support team, you ensure that our teams worldwide receive fast and efficient assistance so that smooth operations can be restored as quickly as possible.

This varied and challenging role combines technical problem-solving, international collaboration, and hands-on activities. You will work closely with colleagues from our global sales and service network and continuously gain new technical experiences.

Job Description

• Handling technical and application-related inquiries via email, CRM system, and chat
• Analyzing technical issues and providing support in developing suitable solutions
• Close collaboration with our global sales and service network
• Handling internal quality reports as a quality reviewer – from technical assessment to initiating the necessary corrective actions
• Planning, conducting, and following up on training sessions and workshops for service technicians
• Careful preparation and review of service documentation
• Occasional international travel to provide technical support to our sales and service organizations as well as our customers

Qualifications

• Completed technical or scientific education (e.g. technical college/HTL)
• Customer- and service-oriented mindset, ideally with experience in customer service
• Hands‑on skills and a good technical understanding
• Basic understanding of industrial automation technology and the interaction of technical systems
• Strong organizational and communication skills
• Team spirit and a cooperative, constructive approach to work
• Strong sense of responsibility and assertiveness
• Very good written and spoken German and English
• Flexibility and willingness to travel internationally (up to 5%)

Additional Information

• A reliable and long-term workplace in our expanding and international high-tech company
• An innovative company culture that promotes technical excellence guaranteeing us the position of a technological leader in the global market
• A value-oriented working environment that fosters friendly, supportive cooperation between colleagues and, at the same time, provides room for involvement, dedication and individual responsibility
• Individual training and onboarding
• Work Outside Office (occasion‑related possibility to work outside the office)
• Professional and personal development

We offer a fair and market-aligned salary based on the collective agreement for employees in the metal trade – adjusted to the regional conditions of the Styrian labor market. The minimum gross monthly salary for this position is € 3.000 (based on full‑time employment). What truly counts for us are your personality, your skills, and the experience you bring. That’s why we take the time to determine your actual gross salary individually and are happy to offer a higher pay in recognition of your qualifications.