Technical Customer Support & Repair (f/m/x)

SmartRecruiters, Inc.; Graz; On-site; EUR 30,000 - 36,000; Full time

Benefits offered by this job

Individual training

Work outside office

Professional development

International team

Job summary

SmartRecruiters, Inc. is seeking a 2nd-Level Support Representative to handle technical inquiries, perform repairs, and train service technicians across global teams. You will collaborate with sales and service networks, ensuring rapid issue resolution and efficient operations.

The role emphasizes strong technical English, customer service experience, and willingness to travel up to 5%. A long-term, international high-tech environment with ongoing professional development is offered.

Qualifications

• Completed technical or scientific education (e.g. HTL).
• Customer- and service-oriented mindset, ideally with experience in customer service.
• Excellent organizational and communication skills.
• Team spirit and a collaborative, constructive approach.

Responsibilities

• Competently handle technical and application-related inquiries via email, CRM and chat.
• Collaborate closely with our global sales and service network.
• Plan, conduct, and follow up on training sessions and workshops for service technicians.
• Create and review service documentation with care and precision.
• Perform repairs at our facility and occasionally on-site with customers.

Skills

HTL education

Customer service

English proficiency

Team player

Communication skills

Willing to travel

Manual dexterity

Education

HTL diploma

Job description

Technical Customer Support & Repair (f/m/x)

• Full-time
• Compensation: from EUR 3,000 - monthly

Our high-quality and reliable products stand for precision and quality. However, technical issues may occasionally arise. As a 2nd-Level Support Representative, you ensure that our global teams are supported quickly and effectively, enabling smooth operations to resume. This varied and challenging role offers regular success stories, allows you to engage with different cultures, and helps you refine your technical English skills.

Responsibilities

• Competently handle technical and application-related inquiries via email, CRM and chat
• Collaborate closely with our global sales and service network
• Plan, conduct, and follow up on training sessions and workshops for service technicians
• Create and review service documentation with care and precision
• Perform repairs at our facility and occasionally on-site with customers

Qualifications

• Completed technical or scientific education (e.g. HTL)
• Customer- and service-oriented mindset, ideally with experience in customer service
• Excellent organizational and communication skills
• Team spirit and a collaborative, constructive approach
• A sense of responsibility and assertiveness
• Manual dexterity and technical understanding
• Strong English skills (spoken and written)
• Flexibility and willingness to travel (up to 5%)

Benefits

• A reliable and long-term workplace in our expanding and international high-tech company
• An innovative company culture that promotes technical excellence guaranteeing us the position of a technological leader in the global market
• A value-oriented working environment that fosters friendly, supportive cooperation between colleagues and, at the same time, provides room for involvement, dedication and individual responsibility
• Individual training and onboarding
• Work Outside Office (occasion-related possibility to work outside the office)
• Professional and personal development

We offer a fair and market-aligned salary based on the collective agreement for employees in the metal trade – adjusted to the regional conditions of the Styrian labor market. The minimum gross monthly salary for this position is € 3.000 (based on full-time employment). What truly counts for us are your personality, your skills, and the experience you bring. That’s why we take the time to determine your actual gross salary individually and are happy to offer a higher pay in recognition of your qualifications.