Strategic Customer Success Architect, DevSecOps

GitLab; Österreich; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Flexible Paid Time Off

Equity Compensation & Employee Stock Purchase Plan

Growth and Development Fund

Parental Leave

Zusammenfassung

GitLab in Austria is seeking a Customer Success Architect to align our platform with customer business objectives and drive long-term success. In this strategic role, you will foster consultative relationships, guiding customers through their journey and ensuring adoption, retention, and satisfaction.

Ideal candidates will have a background in Customer Success and fluency in German or French, alongside strong communication and analytical skills. Join us in shaping the future of DevSecOps!

Qualifikationen

• Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention.
• Experience partnering with customers to define and achieve business outcomes.
• Strong technical, analytic, and problem-solving skills.

Aufgaben

• Partner with customers to achieve positive business outcomes.
• Act as the GitLab liaison for escalations and inquiries.
• Own a book of assigned customers with focus on retention and growth.

Kenntnisse

Understanding of Git and typical branching strategies

Knowledge of software development lifecycle and development pipeline

Understanding of continuous integration, continuous deployment, DevSecOps

Exceptional verbal, written, organizational, presentation, and communications skills

Detail oriented and analytical

Fluent German or French

Jobbeschreibung

GitLab in Austria is seeking a Customer Success Architect to align our platform with customer business objectives and drive long-term success. In this strategic role, you will foster consultative relationships, guiding customers through their journey and ensuring adoption, retention, and satisfaction.

Ideal candidates will have a background in Customer Success and fluency in German or French, alongside strong communication and analytical skills. Join us in shaping the future of DevSecOps!