Solution Engineer (m/w/d). KI & Zollautomatisierung

Digicust; Wien; Hybrid; EUR 33,000 - 40,000; Full time

Job summary

Digicust is seeking an engaged professional to support customers in Austria with AI-based customs automation. The role focuses on understanding customs processes, implementing solutions, and guiding customers through digital transformation.

The candidate should have a degree in business, IT, or logistics, several years in customs or technical customer support, and strong German-speaking skills. English is a plus; remote work within Austria is available.

Qualifications

• German language proficiency is required.
• Very good English skills are beneficial.
• Experience in customs or technical customer support / solution engineering.
• Residency and work authorization in Austria required.
• Openness to an international environment.

Responsibilities

• Analyze and understand customers' customs processes.
• Assist in implementing and optimizing AI-based customs solutions.
• Support change management for customers during digital transformation.
• Conduct training and onboarding for Digicust platform users.
• Collaborate with internal IT for product improvements and development.
• Serve as interface between customers, sales, product development, and technology.
• Provide ongoing account management and identify optimization potential.

Skills

German language

Customer orientation

Communication skills

English proficiency

Team collaboration

Change management

Education

Bachelor's degree in business/IT/logistics

Job description

Digicust revolutionizes customs processing through the use of artificial intelligence. Our innovative solutions automate complex processes such as customs declarations, tariff classification, document control, export control, and customs audits. We help companies make their customs processes more efficient, transparent, and error-free. To strengthen our team, we are looking for an engaged personality with technological understanding, customs experience, and strong customer focus, a person who accompanies our customers on the path of digital transformation and customs automation.

Key Responsibilities:

• Analysis and understanding of our customers' customs processes
• Support in the implementation and optimization of AI-based customs solutions
• Accompanying our customers in the change management process
• Conducting training and onboarding for new users of our Digicust platform
• Continuous collaboration with internal IT for further development and improvement of our products
• Interface between customers, sales, product development, and technology
• Ongoing support of existing customers (Account Management) and identification of optimization potential

Requirements:

• Completed education or degree in business, customs, IT, or logistics
• Several years of professional experience in customs or technical customer support / Solution Engineering
• Good knowledge of customs tariff classification, customs declaration, and export control
• Enthusiasm for digital technologies, AI, and automation
• Experience in account management and strong customer orientation
• Strong communication skills, empathetic and solution-oriented
• Native or fluent German language skills (required), this position requires German-speaking candidates only
• Residency and work authorization in Austria (required)
• Very good English skills, additional languages are a plus
• Openness to an international environment. Digicust is a globally scaling startup
• Ability to explain complex topics simply and inspire users

What We Offer:

• An exciting role at the interface of technology, customs, and customer experience
• The opportunity to actively contribute to the future of customs automation
• Fixed working hours from 8:00 AM to 4:00 PM for a good work-life balance
• Remote work within Austria with regular team sessions in Vienna
• Flat hierarchies, startup spirit, and plenty of room for your own ideas
• Personal development in the areas of AI, customs, digitalization, and change management

For employment in Austria, the current minimum gross monthly salary for this position under the Austrian IT Collective Agreement 2026, occupational group ST1 (entry level), is EUR 3,267, paid 14 times per year on a full-time basis. The collective-agreement minimum applicable on the actual start date will apply. We are willing to offer a market-aligned overpayment depending on qualifications, relevant experience, and the final scope of responsibilities.