Senior Technical Account Strategist

Lever, Inc.; Lavamünd; Vor Ort; EUR 120.000 - 151.000; Vollzeit

Benefits dieser Stelle

Remote working environment

Equity participation

Competitive benefits

Cross-functional collaboration

Professional development

Zusammenfassung

Lever, Inc. is seeking a Senior Technical Account Manager to drive adoption and maximize value for strategic technology accounts. You will serve as a trusted technical partner, translating complex topics into business outcomes and collaborating with Sales, Product, Engineering, Marketing, and Support.

You will develop personalized success plans, identify growth opportunities, and proactively manage churn risk while representing the voice of the customer internally to influence product direction.

Qualifikationen

• 5+ years in a customer-facing technology role.
• Strong understanding of developer workflows and build systems.
• Familiarity with OWASP Top 10 and application security concepts.
• Ability to translate technical concepts into business value.
• Excellent written and verbal communication, including executive presence.

Aufgaben

• Manage a portfolio of strategic customers and build long-term relationships with technical stakeholders and executive decision-makers.
• Conduct regular customer check-ins to understand adoption, successes, challenges, and evolving business needs.
• Develop and execute personalized customer success plans to increase adoption and maximize platform value.
• Partner with Sales to prepare and deliver executive business reviews for technical and executive buyers.
• Collaborate with Technical Support to resolve product issues and bugs with timely communication.

Kenntnisse

Customer relationship management

Strategic account management

Technical communication

Problem-solving

Executive stakeholder communication

Ausbildung

Bachelor’s degree in Engineering/CS

Tools

CI/CD tools

Git

Jobbeschreibung

Lever, Inc. is seeking a Senior Technical Account Manager to drive adoption and maximize value for strategic technology accounts. You will serve as a trusted technical partner, translating complex topics into business outcomes and collaborating with Sales, Product, Engineering, Marketing, and Support.

You will develop personalized success plans, identify growth opportunities, and proactively manage churn risk while representing the voice of the customer internally to influence product direction.