Senior Solutions Engineer

Decagon; Österreich; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Life Insurance and Disability Benefits

Retirement Plan

Parental Leave

Fertility and family-building benefits

Wellness stipend

Daily lunches and snacks

Take what you need vacation policy

Job summary

Decagon is seeking a Senior Solutions Engineer to shape the future of our AI-powered enterprise solutions. You will work at the intersection of pre-sales engineering, product strategy, and enterprise architecture, advising prospects and customers on value-based integrations of Decagon's platform.

In this role you will craft tailored demonstrations, partner with Account Executives to identify high ROI opportunities, and translate complex technical concepts into actionable business outcomes for

Qualifications

• 4–6 years of customer-facing experience in a pre-sales role.
• Able to partner with Account Executives to qualify high ROI solutions.
• Experience creating generative AI experiences for enterprise use cases.
• Communicate complex technical concepts to C-level decision makers and engineers.

Responsibilities

• Serve as a technical advisor to enterprise prospects and customers.
• Develop custom demonstrations using the Decagon platform.
• Architect generative AI experiences tailored to customer needs.
• Collaborate with Account Executives to map solutions to ROI.

Skills

Pre-sales engineering

Customer facing

Solution architecture

Communication

Interpersonal skills

Job description

Senior Solutions Engineer

Location

Austria; Germany; Switzerland

Employment Type

Full time

Department

Sales

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We're an in-office company, driven by a shared commitment to excellence and velocity. Our values Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle shape how we work and grow as a team.

About the Role

Decagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon's AI-native platform into complex customer ecosystems.

Your background looks something like this

• 4-6 years of customer facing experience in a sales engineering (pre-sales) role
• Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
• Create and architect generative AI experiences for our customer's end users
• Develop custom demonstrations using the Decagon platform tailored to a customer's specific needs and value
• Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
• Strong interpersonal and teamwork skills
• Functional understanding of GTM systems and workflows

Even better if you have

• 2+ years of AI sales engineering experience
• Experience in a high-growth startup environment

Benefits

We proudly offer the following benefits for our full-time employees:

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Monthly stipend to support your wellness, lifestyle, and work-life balance
• Daily lunches and snacks in the office to keep you at your best
• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

Decagon offers a competitive benefits package that varies by country and complements local statutory benefits. Details for this location will be provided during the recruitment process.