Senior RevOps & CRM Systems Specialist

Appsierra Group; Österreich; Vor Ort; EUR 81.000 - 163.000; Vollzeit

Zusammenfassung

Appsierra Group is seeking a Revenue Operations & CRM Systems Specialist (SaaS) for a fully remote contract. You will own CRM, billing, ticketing, and revenue workflows, analyzing interconnected systems and documenting how to handle complex scenarios.

You will apply operational judgment to real-world processes, identify gaps, and produce clear guidance for technical and non-technical stakeholders. The role emphasizes data accuracy, policy analysis, and the ability to explain decisions; prior AI

Qualifikationen

• 5–10 years of hands-on RevOps, sales ops, or SaaS implementation with direct ownership of business systems.
• Experience configuring CRM platforms with fields, workflows, permissions, and validation rules.
• Proven work with two revenue-adjacent SaaS systems (billing/subscription, support/ticketing, CPQ, or automation platforms).
• Strong data accuracy, reporting judgment, and awareness of downstream effects.
• Ability to navigate ambiguous policies and explain operational trade-offs.
• Excellent professional English communication in writing and speaking.
• Experience in remote, contracting environments is a plus.

Aufgaben

• Analyze CRM, billing, ticketing, and related revenue-system data to identify gaps between operational processes, system configuration, and business policies.
• Identify and document policy conflicts, outdated automations, duplicate records or entities, permission mismatches, and unclear or undocumented processes.
• Develop precise operational guidance and recommendations for handling complex or ambiguous scenarios across the SaaS revenue stack.
• Evaluate the desired state of underlying data and identify discrepancies that affect reporting, workflows, or operational consistency.
• Document the reasoning behind recommended changes, including why certain changes are necessary and why other areas should remain unchanged.
• Use sound operational judgment when policies conflict or when changes in one system may create downstream effects across connected systems.
• Assess the broader impact of system and process changes to maintain operational integrity across interconnected tools.
• Produce clear, detailed documentation that can be understood and used by both technical and non-technical stakeholders.

Kenntnisse

Revenue operations

CRM configuration

SaaS systems

Data quality & reporting

Policy and process analysis

English communication

Salesforce

Billing systems

Tools

Salesforce

Chargebee

Zendesk

Jobbeschreibung

Appsierra Group is seeking a Revenue Operations & CRM Systems Specialist (SaaS) for a fully remote contract. You will own CRM, billing, ticketing, and revenue workflows, analyzing interconnected systems and documenting how to handle complex scenarios.

You will apply operational judgment to real-world processes, identify gaps, and produce clear guidance for technical and non-technical stakeholders. The role emphasizes data accuracy, policy analysis, and the ability to explain decisions; prior AI