Senior IT CSM – Cloud & Enterprise Solutions

Deutsche Telekom AG; Wien; On-site; EUR 58,000 - 71,000; Full time

Benefits offered by this job

Flexible working hours

Food allowance

Sports activities

Employee events

Job summary

T-Systems Austria GesmbH, part of Deutsche Telekom, is seeking a Senior IT Customer Service Manager in Vienna to own the end-to-end customer journey for cloud and enterprise solutions. You will drive growth, governance, and long-term partnerships with key accounts.

The role requires deep IT service management expertise, strong negotiation skills, and the ability to work across sales, delivery and portfolio teams. Some travel to customer sites is expected.

Qualifications

• Minimum five years of experience in customer success, IT service management or account management.
• Experience in IT or cloud environments is preferred.
• Strong communication and stakeholder management skills.

Responsibilities

• Holistic customer journey management from onboarding to expansion.
• Governance: service reviews, business reviews and health checks.
• Develop contracts and drive economic growth through upselling and renewals.
• Manage risks and ensure contract-compliant service delivery.
• Collaborate with sales, service delivery and portfolio management.

Skills

Customer success

IT service management

Account management

Cloud environment

Education

Degree in IT or economics

Job description

T-Systems Austria GesmbH, part of Deutsche Telekom, is seeking a Senior IT Customer Service Manager in Vienna to own the end-to-end customer journey for cloud and enterprise solutions. You will drive growth, governance, and long-term partnerships with key accounts.

The role requires deep IT service management expertise, strong negotiation skills, and the ability to work across sales, delivery and portfolio teams. Some travel to customer sites is expected.