Senior Implementation Lead | Remote & Flexible Hours

Intellect; Schweiz; Remote; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Career development

Job summary

Intellect is seeking a Senior Implementation Analyst to help enterprise customers launch our AI-powered SaaS platform. You will lead onboarding, guide implementations, and translate business requirements into system design while collaborating with cross-functional teams.

The role emphasizes strong listening, empathy, and a customer-first mindset, with exposure to senior stakeholders across multiple time zones.

Qualifications

• Bachelor’s degree in technology or business (or equivalent experience).
• 5+ years of experience implementing software systems and SaaS.
• Knowledge of Quality Management System (QMS) and quality policies, objectives, and concepts.
• Knowledge of Connected Front End Worker (CFW) software and practices.
• Knowledge of various standards and regulatory frameworks (such as ISO9001, CFR 21 Part 11, etc.).
• Technological savvy with the ability to learn new systems quickly.
• Proven experience managing large, complex projects and leading large-scale programs and change management initiatives.
• Experience with customer project design and scoping.
• Comfortable working with senior stakeholders, including VP and C-suite level.
• Strong analytical thinking, with experience using data to demonstrate ROI and success.
• Strong technical aptitude, with the ability to understand and articulate complex software solutions; experience with highly configurable software products is a plus.
• Highly collaborative team player, able to work effectively in a cross-functional, matrixed environment.
• Strong detail orientation, organization, follow-through, and time management skills, with the ability to manage multiple priorities, flexibly shifting focus and priority according to business needs.
• Ability to build relationships, cultivate trust, and foster partnerships with all levels internally and externally

Responsibilities

• Learn and coach others on Intellect product suite.
• Conduct onboarding of new customers.
• Strategically guide customers with the implementation and launch of Intellect’s product suite.
• Train customers and other team members on Intellect’s product suite.
• Understand customer challenges and evaluate business requirements.
• Translate requirements into system design.
• Manage activities to drive completion and support through project milestone objectives.
• Recommend and execute continuous improvements.
• Serve as the primary point of contact for key stakeholders at enterprise clients, cultivating and maintaining strong relationships throughout the implementation.
• Manage stakeholders at all levels, including VP and C-suite, translating between customer and technical language where necessary.
• Explore and design ways to meet customer needs in situations where established processes may not yet exist.
• Collaborate cross-functionally with Support, Integration, Product, and Sales teams, communicating effectively with colleagues across multiple time zones.
• Perform other duties as assigned.

Skills

QMS knowledge

CFW software

ISO 9001

Project management

Stakeholder management

Data analytics

SaaS implementation

Time management

Technical aptitude

Cross-functional

Education

Bachelor’s degree

Job description

Intellect is seeking a Senior Implementation Analyst to help enterprise customers launch our AI-powered SaaS platform. You will lead onboarding, guide implementations, and translate business requirements into system design while collaborating with cross-functional teams.

The role emphasizes strong listening, empathy, and a customer-first mindset, with exposure to senior stakeholders across multiple time zones.