Head of Delivery, Austria

Wonderful Ltd.; Österreich; Vor Ort; EUR 75.000 - 100.000; Vollzeit

Zusammenfassung

A technology firm in AI solutions in Austria is seeking a Head of Delivery to oversee the end-to-end delivery of AI agent implementations for enterprise clients. You'll bridge technical execution with client strategy, ensuring all projects are delivered on time and within scope. The ideal candidate has over 5 years of relevant experience in Program Management and strong leadership skills. Proficiency in English and German is essential.

Qualifikationen

• 5+ years in Program Management, Technical Project Management, or Technical Customer Success within enterprise SaaS.
• Proven record of hands-on delivery in complex, technical enterprise programs.
• 2+ years in leadership roles with experience in hiring and managing teams.

Aufgaben

• Own end-to-end delivery of AI agent implementations for enterprise clients.
• Lead large, multi-stakeholder implementations, ensuring timelines and quality.
• Build and nurture strong relationships with enterprise customers.

Kenntnisse

Program Management

Technical Project Management

Technical Customer Success

Stakeholder Management

APIs and Cloud Infrastructure

Communication

Jobbeschreibung

Wonderful enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back-office systems in any language or cultural context.

Role Overview

We’re looking for aHead of Deliveryto own how our AI agents go live with enterprise clients — from idea to production. You’ll bridge technical execution with client strategy, making sure every implementation lands on time, on scope, and delivers real business impact.

This role is half operator, half leader: you’ll manage hands-on delivery of complex programs while building and scaling a high-performing client-facing team. If you thrive in the space between tech, people, and process — this is where you’ll feel at home. You will:

Own end-to-end delivery of AI agent implementations for enterprise clients — from translating needs into timelines and deliverables to ensuring every launch happens on time and at quality.

Lead large, multi-stakeholder implementations — run cross-functional meetings, own the Gantt (milestones, dependencies, owners), and keep everyone aligned and accountable.

Guide clients through the full lifecycle — onboarding, adoption, renewals, and expansion — driving long-term impact, not just initial delivery.

Build and nurture strong relationships with enterprise customers — manage expectations, create alignment, and become their trusted partner in AI transformation.

Drive both leadership and execution — directly manage programs while establishing and scaling the local Client Success, Implementation, and Program Management functions.

Act as the primary point of contact for strategic accounts — ensure collaboration runs smoothly and issues are resolved before they elevate.

Take a hands-on role in delivery — oversee configuration, testing, optimization, and integrations to make sure agents perform flawlessly in production.

Manage risk, handle escalations, and remove blockers to keep programs on track and clients confident.

Requirements

5+ years in Program Management, Technical Project Management, or Technical Customer Success within enterprise SaaS, AI, or related tech environments.

Proven record of hands-on delivery in complex, technical enterprise programs - not just coordination, but execution.

2+ years in leadership roles, with experience hiring, managing, and scaling Program or Customer Success teams.

Experience building new functions or operations in growth-stage companies or new markets.

Excellent English (written and spoken) plus fluency in German.

Strong technical acumen - you’re comfortable around APIs, cloud infrastructure, and enterprise IT integrations.

Outstanding communication, stakeholder management, and executive presence - you know how to hold the room.

Outcome-driven and highly independent, equally confident rolling up your sleeves or zooming out to shape long-term strategy.