Security Officer (All Genders)

Rosewood Hotel Group; Wien; On-site; EUR 22,000 - 26,000; Full time

Benefits offered by this job

Talent development

Employee benefits

Free dry cleaning

Staff meals

Excellent transport access

Job summary

Rosewood Vienna is seeking a Security professional to safeguard guests, employees, and visitors across the hotel premises. You will conduct regular patrols, monitor incidents, verify access, and coordinate with authorities to ensure safety compliance.

The role requires diplomacy, de-escalation, and a strong customer-service mindset, with fluent German and good English. You will work within a dynamic hotel team and support emergency procedures while maintaining Rosewood standards.

Qualifications

• Experience in security services and/or hotel operations.
• Fluent German and good English.
• Ability to work independently with commitment.

Responsibilities

• Ensure the safety of guests, employees, and visitors throughout the hotel premises.
• Conduct regular inspections and patrols in the hotel and on the hotel grounds.
• Monitor security-related incidents and respond immediately in emergency or hazardous situations.
• Verifying access authorizations and monitoring sensitive areas.
• Collaborating with authorities, emergency services, and external security providers as needed.
• Preparing incident reports and documenting security-related events.
• Assisting with evacuations, fire safety measures, and compliance with security guidelines.
• Preventing theft, vandalism, and other security-related risks.
• Serving as a point of contact for guests and employees regarding security matters.
• Ensuring compliance with hotel standards and legal security regulations.

Skills

Security experience

De-escalation

Diplomatic tact

Customer service

Attention to detail

Independent work

Fluent German

Good English

Job description

General Information

• Country/Region: Austria
• Province/City: Vienna
• Hiring Entity: Rosewood Vienna
• Department: Security
• Job Type: Full-time Permanent

Job Description

Your Tasks:

• Ensure the safety of guests, employees, and visitors throughout the hotel premises
• Conduct regular inspections and patrols in the hotel and on the hotel grounds
• Monitor security‑related incidents and respond immediately in emergency or hazardous situations
• Verifying access authorizations and monitoring sensitive areas
• Collaborating with authorities, emergency services, and external security providers as needed
• Preparing incident reports and documenting security‑related events
• Assisting with evacuations, fire safety measures, and compliance with security guidelines
• Preventing theft, vandalism, and other security‑related risks
• Serving as a point of contact for guests and employees regarding security matters
• Ensuring compliance with hotel standards and legal security regulations

Your Profile:

• Experience in security services and/or hotel operations
• A confident and de‑escalating demeanor
• Diplomatic tact
• A friendly and helpful attitude
• A keen eye for detail and high level of attentiveness
• Strong customer and service orientation
• Ability to work independently and responsibly with a high level of commitment
• Fluent German and good English skills
• Team‑oriented and able to collaborate

What you can expect from us:

• Talent development, training and further education, as well as support for young professionals
• Employee benefits within the Rosewood Hotel Group
• Employee benefits within Erste Group Bank AG
• Further perks and benefits for employees
• Varied, healthy meals in the staff restaurant
• High‑quality uniforms, including free dry cleaning
• A culture of genuine appreciation for staff, including fun and celebrations
• Staff gifts and recognition schemes
• Excellent public transport links

The minimum gross wage under the collective agreement for workers in the hotel and hospitality sector is €2153,00 based on full‑time employment (LG4).

About Us

Rosewood Vienna opened in July 2022 as the brand’s fifth property in Europe. Housed in an historic 19th century building which was the former headquarters for Erste Group Bank AG, Rosewood Vienna is ideally situated on Petersplatz, one of the most famous squares in Vienna’s Old Town. Located just steps away from the city’s most luxurious shopping and dining and its most famous historical sites, Rosewood Vienna serves as an unsurpassed gateway to one of Europe’s most charming destinations. Rosewood Vienna combines the best of European architecture and design with a refined yet modern style. The hotel offers 99 spacious guestrooms and suites, all of which will feature separate spaces for entertainment and relaxation. The contemporary accommodations merges the past and present through a thoughtful combination of elegant textural and artistic elements and the latest technological features. The project’s design was overseen by A2K Architects and BEHF Corporate Architects in Austria and the London‑based Alexander Waterworth Interiors firm. The property features a variety of dining and entertainment options, including a rooftop bar with exceptional views of the city and an intimate restaurant in a garden setting serving European cuisine and carefully crafted beverages appealing to guests and locals alike. Rosewood Vienna also features Sense, A Rosewood Spa, which serves as a private sanctuary for relaxation away from the busy sights and sounds of the city. Additionally, the hotel includes meetings and events spaces to allow for a variety of private gatherings and conferences.