Sales Advisor – Seasonal Support

Arion Retail Group; Wien; Vor Ort; EUR 17.000 - 25.000; Vollzeit

Zusammenfassung

Arion Retail Group is seeking English-speaking Client Advisors (Educator) for our lululemon Store in Vienna. The role may be part time or full time, starting in the first half of November and continuing until mid January.

Educators deliver world-class service, educate guests on premium products, and help guests move through a seamless shopping journey. Fluent English is required, German a plus, and prior retail experience is preferred.

Qualifikationen

• Fluent English (and/or German) required.
• Prior experience in retail preferred.

Aufgaben

• Interact with guests to ensure a great guest experience.
• Assess guests’ needs to provide customized purchase solutions.
• Provide technical product education about lululemon products.
• Conduct accurate guest transactions and maintain store standards.
• Move on the floor to engage with guests and address store needs.
• Receive guest feedback and work with leadership to resolve issues.

Kenntnisse

Fluent English

Retail experience

Jobbeschreibung

Arion Retail Group is a leader in international retail, developing a large portfolio of international, iconic brands across 14 European countries from their headquarters in Amsterdam.

We are committed in introducing and expanding a carefully selected range of premium brands across Europe, focusing on offering products and experiences that support each customer's individual journey and lifestyle.

With subsidiaries across the EMEA region, Arion Retail Group is a holding owned by Irani Corp, an exclusive representative of world leading fashion brands over more than four decades, through a variety of marketing channels: wholesale, multi-brand stores, mono brand flagship stores and e-commerce.

Irani Corp distributes over 100 leading international high-end fashion brands, with whom they have built long term, strategic partnerships, with a world class infrastructure that allows for each brand to receive the highest level of service.

About The Role

We are looking for English-speaking Client Advisors (Educator), ideally with a prior experience in Retail to join our lululemon Store in Vienna.

The role can be both part time and full time, from the first half of November until mid January.

Lululemon is a Canadian innovative performance apparel brand for yoga, running, training and other athletic pursuits.

Setting the bar in technical fabrics and functional design, lululemon creates transformational products and experiences that support people in moving, growing, connecting, and being well.

Through their innovative product, emphasis on stores, commitment to people, and the incredible connections we make in every community we're in.

The Educator role is at the core of success of what we do.

Educators are experts in creating world-class customer service, - guest experience - in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.

RESPONSIBILITIES

Our guests at heart:

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.

Working With Others

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

• Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Key Skills & Core Values that you embody

• Creating & supporting a inclusive environment that values/celebrates differences
• Behaving in an honest, fair, and ethical manner
• Enjoying working and connecting with, understanding, and helping guests
• Accepts responsibility/accountability for actions; is dependable
• You are aware on how your words or actions may be perceived by or affect others
• You thrive working in a team and are enthusiastic about one’s own work; you looks for ways to make work fun and engaging

Others

This role requires the flexibility corresponding to any business operating in a retail & commercial environment, with regards to working hours, schedules and availability, in respect with local labour law or collective agreements.

A valid work permit for Austria is required to consider your application.

Fluent English and/ or German, other languages are highly valued.