Remote Technical Support Specialist - B2B SaaS (FR/EN)

Jobgether; Lavamünd; Vor Ort; EUR 61.000 - 78.000; Vollzeit

Benefits dieser Stelle

Stock options

Remote work flexibility

Professional growth

Zusammenfassung

Jobgether is seeking a Technical Support Specialist to join a fully remote, international team. You will assist French- and English-speaking customers with SaaS configuration, integrations, and troubleshooting, collaborating with Product Development and QA to resolve issues and improve documentation.

You will build deep product knowledge, contribute to knowledge bases, and support customer success through clear, proactive guidance and effective problem solving.

Qualifikationen

• 2+ years of experience in technical support or similar role.
• Proficient in English and French at C2 level.
• Experience supporting customers via phone, chat, and email.
• Strong troubleshooting and problem-solving skills.
• Experience with SaaS applications and integrations.
• Ability to work remotely in an international, distributed team.

Aufgaben

• Provide timely, clear, and helpful customer support through phone, chat, and email in both French and English.
• Diagnose and troubleshoot technical issues related to SaaS functionality, configuration, integrations, and customer workflows.
• Investigate customer problems methodically, identify root causes where possible, and provide practical solutions or workarounds.
• Escalate complex or unresolved technical issues to Product Development, QA, or other relevant internal teams with clear documentation and context.
• Maintain accurate records of customer inquiries, technical issues, troubleshooting steps, and resolutions within the support system.
• Follow up on escalated issues and help ensure customers receive appropriate updates and resolutions.
• Build strong knowledge of the product portfolio, including new features, enhancements, integrations, and relevant technical capabilities.
• Contribute to knowledge base articles, internal documentation, troubleshooting guides, and other resources that improve the support experience.
• Identify recurring customer issues and proactively suggest improvements to support processes, product functionality, and customer documentation.
• Assist with product demonstrations and customer training sessions when required.
• Share customer feedback and recurring technical challenges with internal teams to support continuous product improvement.
• Stay informed about relevant SaaS and short‑term rental technology trends to provide increasingly effective customer guidance.
• Work collaboratively within a distributed international support environment while maintaining a strong customer‑first mindset.

Kenntnisse

Technical troubleshooting

SaaS

Multichannel support

Bilingual: French & English

Jobbeschreibung

Jobgether is seeking a Technical Support Specialist to join a fully remote, international team. You will assist French- and English-speaking customers with SaaS configuration, integrations, and troubleshooting, collaborating with Product Development and QA to resolve issues and improve documentation.

You will build deep product knowledge, contribute to knowledge bases, and support customer success through clear, proactive guidance and effective problem solving.