Remote FinTech Technical Customer Engineer (API Issues)

Jobgether; Lavamünd; Vor Ort; EUR 116.000 - 169.000; Vollzeit

Benefits dieser Stelle

Fully remote

Flexible hours

Card stipend

Remote setup allowance

Growth opportunities

Autonomy

AI tooling exposure

Zusammenfassung

Jobgether is seeking a Technical Customer Engineer based in Switzerland to own complex technical support across a global fintech environment. You’ll handle L2/L3 issues involving APIs, transaction data, account systems, and observability tools, partnering with Engineering, Product, and Customer teams to turn client problems into improvements.

This high-ownership role requires proactive client guidance, structured incident handling, and developing runbooks and internal tooling.

Qualifikationen

• 5+ years in a technical, client-facing role such as L2/L3 support, solutions engineering, implementation engineering, Technical Account Management, or forward-deployed engineering, ideally within B2B SaaS or fintech.
• Strong API troubleshooting with REST, Postman or curl; SQL queries; and log interpretation.
• Demonstrated ownership of client problems and end-to-end resolution.
• Excellent written and verbal English; ability to explain complex tech to stakeholders.
• Experience in global/24/7 support with cross-time-zone collaboration.
• Familiarity with observability tools such as New Relic or Datadog.
• Comfort with AI-assisted investigation and building internal tooling is a plus.

Aufgaben

• Own L2/L3 technical support during EMEA hours, from triage to resolution.
• Investigate issues across systems using transaction data, API logs, and observability platforms.
• Diagnose and reproduce API/integration issues using Postman, curl, SQL, and logs.
• Lead Engineering escalations with structured evidence and impact summaries.
• Build trusted client relationships through proactive guidance and ownership.
• Identify recurring issues and share findings with Engineering and Product teams.
• Translate technical issues into clear business context for stakeholders.
• Create and improve runbooks, escalation procedures, guides, and knowledge bases.
• Participate in high-priority incident response with accurate timelines and client communications.
• Adopt AI-assisted investigation workflows to increase efficiency.
• Develop internal tooling and automation to support the team.

Kenntnisse

API troubleshooting

Client communication

Ownership & accountability

Cross-team collaboration

Observability familiarity

Tools

Postman

curl

SQL

New Relic

Datadog

Logs analysis

Jobbeschreibung

Jobgether is seeking a Technical Customer Engineer based in Switzerland to own complex technical support across a global fintech environment. You’ll handle L2/L3 issues involving APIs, transaction data, account systems, and observability tools, partnering with Engineering, Product, and Customer teams to turn client problems into improvements.

This high-ownership role requires proactive client guidance, structured incident handling, and developing runbooks and internal tooling.