Hybrid Technical Support Specialist (German/English)

Frontify; Lavamünd; Hybrid; EUR 96.000 - 122.000; Vollzeit

Benefits dieser Stelle

25 days annual leave

Pension fund contributions

Home office setup budget

Workation: travel/remote work options

Educational and wellbeing days off

Discounts from brands

Zusammenfassung

Frontify, the brand platform behind leading global brands, is seeking a Technical Customer Support Specialist. You’ll resolve technical questions across email, chat, and calls, while improving AI-driven self-service and the knowledge base.

You’ll coordinate Custom Domain and SSO setups, escalate when needed, and work with Engineering and Product to resolve root causes. A strong focus on customer experience and technical aptitude is essential.

Qualifikationen

• Experience in a technical, customer-facing support role within a SaaS company.
• Able to troubleshoot complex issues and own problems end to end.
• Comfortable with AI-assisted tools and knowledge bases.

Aufgaben

• Be the technical front line for customer support through Intercom (email/chat) and occasional calls.
• Troubleshoot issues, diagnose root causes, and provide timely solutions.
• Coordinate technical domain setups (custom domain, SSO/SAML) and manage escalations.
• Document troubleshooting steps and contribute to knowledge base.
• Collaborate with Engineering, Product, and SMEs to resolve complex issues.

Kenntnisse

German language

English language

Tools

Intercom

Jobbeschreibung

Frontify, the brand platform behind leading global brands, is seeking a Technical Customer Support Specialist. You’ll resolve technical questions across email, chat, and calls, while improving AI-driven self-service and the knowledge base.

You’ll coordinate Custom Domain and SSO setups, escalate when needed, and work with Engineering and Product to resolve root causes. A strong focus on customer experience and technical aptitude is essential.