Remote-Eligible Senior IT Service Process Architect

Frequentis; Wien; Vor Ort; EUR 95.000 - 125.000; Vollzeit

Benefits dieser Stelle

Lunch bonus

Work from home option

Public transport ticket (Vienna)

IT equipment provided

Parking space subject to availability

Zusammenfassung

Frequentis Group in Vienna seeks an experienced ITSM professional to advance our process model and ensure governance across global operations. You will drive improvements and align services with ITIL/ISO 20000 standards in a safety-critical environment.

You will lead ITSM tool transformations, define SLAs/KPIs, and collaborate with stakeholders to deliver compliant, reliable services. English fluency is required; German is advantageous.

Qualifikationen

• Several years of ITSM experience and process/quality management.
• Strong knowledge of process architecture and governance models.
• ITIL expertise, certs beyond Foundation preferred; ISO 20000 a plus.
• Proven ITSM tool implementation and migration experience.
• Excellent stakeholder, communication, and change management skills.
• Fluent in English; German language skills are an advantage.

Aufgaben

• Advance the process model using ITIL and other frameworks.
• Ensure service governance compliance and support audits.
• Define and implement SLAs, SLOs, KPIs, and OKRs.
• Create and present process performance reports.
• Analyze maturity and derive improvements.
• Lead ITSM tool transformations and migrations.
• Promote process awareness and best practices across the org.

Kenntnisse

IT Service Management

Process architecture

Governance models

Continuous improvement

ITIL

ISO 20000

ITSM tool implementations

Stakeholder management

Change management

English fluency

German language (advantage)

Tools

ITSM tools

Jobbeschreibung

Frequentis Group in Vienna seeks an experienced ITSM professional to advance our process model and ensure governance across global operations. You will drive improvements and align services with ITIL/ISO 20000 standards in a safety-critical environment.

You will lead ITSM tool transformations, define SLAs/KPIs, and collaborate with stakeholders to deliver compliant, reliable services. English fluency is required; German is advantageous.