Receptionist (m/f/d)

Urban Nature Bad Gastein; Salzburg; Sur place; EUR 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Breakfast, lunch and dinner included

Free gym access

26 days annual leave

Travel, F&B and spa discounts

Studio flat provided

Training and development opportunities

Résumé du poste

Urban Nature Bad Gastein is seeking a receptionist (m/f/d) for Urban Nature im Badeschloss in Bad Gastein. You will handle check-in/out, guest inquiries, reservations, and front-desk tasks in a dynamic hotel environment, contributing to a welcoming lobby experience.

The role requires hotel reception experience, fluent German and English, and a willingness to pursue further training. Benefits include meals, gym access, and long-term career opportunities across the group.

Qualifications

• Completed training as a hotel specialist (m/f/d) or as a hotel clerk (m/f/d).
• Experience in a reception role or similar customer-facing position.
• Willingness for further training and education.
• Friendly, open-minded personality.
• Fluency in German and English; additional languages are a plus.
• SIHOT knowledge is advantageous.

Responsabilités

• Professional check-in / check-out and rooming of guests.
• Advising guests and answering questions.
• Process room reservations.
• Handle incoming calls and forward messages.
• Manage cash, money exchange and accounting responsibilities.
• Maintain cleanliness of the lobby and work area.
• Give a detailed handover for the next shift.
• Perform routine reception tasks, issue keys, manage hotel safes, prepare group arrivals.

Connaissances

German language

English language

Customer service experience

Cash handling

SIHOT knowledge

Formation

Hotel specialist training

Hotel clerk training

Outils

SIHOT

Description du poste

On a site between past and future, two unique hotels stand opposite each other, harmonising perfectly in their differences: The Grand Hotel Straubinger, where a lot has happened, and Urban Nature in Badeschloss, a place that sees itself as a community.

No one can hold a candle to you?
Let's turn on the tap together! Urban Nature im Badeschloss in Bad Gastein is a place of exchange, encounters and inspiration. Cosmopolitan, diverse and always refreshing. The hotel celebrates the most diverse facets of bathing culture. Sometimes loud, sometimes quiet, alone or in company. Just dip in and swim with us!

We are looking for you to join our reception team at Urban Nature in Badeschloss as a receptionist (m/f/d).

Here's a look at what makes your job with us so interesting

• Professional check in / check out and rooming of guests
• Looking after and advising our guests and being available to answer questions
• Accepting and processing room reservations
• Transferring telephone calls, taking and forwarding messages to other departments
• Responsibility for your own cash management, money exchange and accounting
• Sharing responsibility for the cleanliness of the workplace and lobby area
• Carrying out a detailed handover for the next shift
• Routine work at reception such as issuing keys, handling hotel safes, preparing group arrivals

What you bring with you

• Completed training as a hotel specialist (m/f/d) or as a hotel clerk (m/f/d)
• Previous experience in a comparable position and/or several years of professional experience at a reception desk or reception area
• Interest in working in the reception area with a willingness for further training and education
• Friendly, open-minded personality
• Good language skills in German and English (other foreign languages an advantage)
• SIHOT knowledge an advantage

Advantages that take you to the top

• A secure position – and a long-term one at that: look forward to a full-time role with 14 full monthly salaries
• The minimum gross monthly salary for this position, as set out in the collective agreement, is EUR 2,475.50 (based on a 42.5-hour working week). A higher salary is expressly provided for, depending on your qualifications and professional experience.
• Everything taken care of – even on your days off: breakfast, lunch and dinner are included, as is free use of our gym
• More time to relax: 26 days’ annual leave
• Fancy some discounts? Travel benefits, F&B and spa discounts at all our hotels, as well as discounts with other partners
• Career prospects? Absolutely! Training and development opportunities within the group in Germany, Austria and Italy. You’ll also benefit from free support and coaching services via voiio
• Bonuses for swapping shifts at your own hotel, helping out at another property, for referrals and various service anniversaries
• Looking for a flat? Sorted! Look forward to a cosy and welcoming studio flat to call home