Reception (m/f/d)

Original Kinderhotels Europa; Galtür; Vor Ort; EUR 24.000 - 34.000; Vollzeit

Benefits dieser Stelle

Free meals and lodging

Crew card

Wellness & spa access

Discounts at partner hotels

Tips and 14 monthly salaries

Zusammenfassung

Original Kinderhotels Europa operates a Tyrolean family-friendly hotel in Galtür, inviting applications for a reception role. You will greet guests, manage check-in/check-out, answer calls, and support daily hotel operations with a customer-focused mindset.

Responsibilities include upselling rooms, handling guest inquiries, coordinating with housekeeping and other departments, and using hotel software to manage reservations. Seasonal, with steady hours and tips included.

Qualifikationen

• Welcoming our national and international guests
• Carrying out the check-in and check-out of our guests
• Answering and processing incoming calls
• First point of contact for guests with questions about the hotel, restaurants, excursion tips, etc.
• Upsell of rooms and suites
• Processing guest concerns and complaints
• Carrying out administrative tasks, such as maintaining the guest files, designing the morning post and menus, etc.
• Interface to other departments in the hotel, in particular to the housekeeping, technical and room service departments
• Hotel Program Elite & Reservation Manager Websline

Aufgaben

• Greet national and international guests
• Handle check-in and check-out processes
• Answer and route incoming calls
• Be the first point of contact for guest inquiries about hotel, dining, and excursions
• Upsell rooms and suites to guests
• Address and resolve guest concerns and complaints
• Maintain guest files and assist with morning postings and menus
• Coordinate with housekeeping, technical, and room service departments
• Utilize Hotel Program Elite & Reservation Manager Websline for reservations and records

Kenntnisse

Guest welcome

Check-in/out

Answering calls

Upsell experience

Administrative tasks

Interdepartmental coordination

Communication skills

Ausbildung

Apprenticeship with high school diploma

Tools

Hotel Program Elite & Reservation Manager Websline

Jobbeschreibung

Job Description

As a receptionist, you are the first point of contact for guests and visitors and your appearance makes the first impression of the hotel. With friendliness, organizational talent and strong communication skills, you will ensure that everything runs smoothly at reception, coordinate inquiries and support the team with administrative tasks.

Your Profile

• Welcoming our national and international guests




• Carrying out the check-in and check-out of our guests




• Answering and processing incoming calls




• First point of contact for guests with questions about the hotel, restaurants, excursion tips, etc.




• Upsell of rooms and suites




• Processing guest concerns and complaints




• Carrying out administrative tasks, such as maintaining the guest files, designing the morning post and menus, etc.




• Interface to other departments in the hotel, in particular to the housekeeping, technical and room service departments




• Hotel Program Elite & Reservation Manager Websline

Benefits

Working Hours

• Seasonal job




• Regular working hours with a 6-day workweek

Salary

• Payment via the collective




• 14 monthly salaries per year, as well as a share of tips

Education

• Apprenticeship with a high school diploma and additional opportunities for continuing education

Family, Leisure, Career

• Free meals, including lodging




• Support for Working Parents




• 50% discount at partner hotels




• CREW CARD




• Use of our wellness and spa area, fitness center and gym, and discounted treatments

About Us

Your family-friendly hotel in Tyrol

For generations, our 4-star family hotel in Tyrol, the Alpenresidenz Ballunspitze, has been putting a smile on children's faces - and on their parents' faces too. With genuine warmth, a lot of passion and a great feel for the needs of families, we create a place where young and old feel at home straight away.

Whether it's a summer vacation full of adventure in the mountains or a winter vacation in snowy Galtür: we take care with attention to detail that every member of the family is pampered. From loving childcare and delicious cuisine to a wide range of leisure activities for all ages - we offer family time that will be remembered for a long time. Here at the Ballunspitze you don't just experience a vacation, but a real feeling of home in the middle of the Tyrolean Alps.