Reservations Office Staff Member (m/f/d)

Original Kinderhotels Europa; Fallmied; On-site; EUR 26,000 - 36,000; Full time

Job summary

Original Kinderhotels Europa in Tirol is seeking a booking coordinator who enhances the guest experience by streamlining admin tasks and supporting the team. You turn guests' visions into memories, handling mailings, reservations, deposits, invoices, and on-site requests with a smile.

The role requires a warm personality, completed education, leadership experience, organizational skills, and fluency in German and English.

Qualifications

• Completed secondary or vocational education.
• Initial leadership experience and a sense of responsibility.
• Organized and independent work style; strong team spirit.
• Fluency in German and English; knowledge of other languages is a plus.

Responsibilities

• Coordinate mailings and brochures with agencies and printing houses.
• Assist with receipt, consultation, and processing of reservations.
• Assist with administration of deposits and gift certificates.
• Help prepare invoices.
• Coordinate on-site guest requests.

Skills

Customer service mindset

Team spirit

Organized work style

Leadership experience

German language

English language

Education

Completed secondary or vocational education

Tools

Reservation software

Job description

Job Description

You’re not just a booking coordinator—you’re the one who enhances the guest experience. Your ability to streamline processes, support your team, and deliver top-notch service makes you an indispensable part of the guest experience. With a smile on your face, you turn our guests’ visions into reality and create memories that last a lifetime. A wonderful vacation, because you’re rocking the admin work behind the scenes!

What to Expect

• Assistance with the organization, execution, and coordination of mailings and brochures in collaboration with agencies and printing companies
• Assisting with the receipt, consultation, and processing of reservations
• Assistance with the administration and accounting of deposits and gift certificates
• Assistance with preparing invoices
• Coordinating guest requests on-site

Your Profile

What you bring to the table

• A warm and welcoming spirit, and a genuine joy in delighting our guests, young and old
• Completed secondary or vocational education
• Initial leadership experience and a sense of responsibility
• Excellent expertise
• Organized and independent work style
• Team spirit
• Good computer skills and experience with reservation software are preferred
• Fluency in German and English; knowledge of other languages is a plus

Benefits

What do we offer our employees? Simply everything ;-)

• Regular working hours and fixed days off (weekend shifts by arrangement)
• Free meals 7 days a week, 3 times a day
• Pay above the standard rate and commensurate with qualifications
• Childcare at the kids' club during work hours
• Free access to sports facilities such as the fitness area, gym, e-bike rentals, classes, Clip’n Climb, and much more.
• 50% off relaxing beauty and wellness treatments & discounted prices on beauty and wellness products
• Discounts on the mountain railways in the Serfaus-Fiss-Ladis region and at the We are team Card bike park
• Discounted vacation packages at partner properties of Leading Family Resorts and Kinderhotels Europa
• Laundry, drying, and ironing facilities
• Concrete prospects and opportunities regarding your career path within the company and professional development opportunities

About Us

Löwe and Bär are Leading Family Hotels that bring smiles to people’s faces every day.

Leading Family Hotels Löwe and Bär are run by families for families—and our employees are no exception to this philosophy. In fact, we place a high priority on teamwork and mutual support.

We believe that the most beautiful moments are those that bring a smile to others’ faces—moments that spark joy and happiness and inspire enthusiasm. When employees look forward to coming to work and there’s plenty of laughter—and when they share that joy with others: guests, colleagues, and new employees.

And one more thing: putting a smile on someone’s face is a gift that’s almost always appreciated—and returned. So start collecting them now.

#collectingsmiles