Reception Back Office

Weissenhof; Österreich; Hybrid; EUR 25.000 - 33.000; Vollzeit

Benefits dieser Stelle

Flexible hours

Meals included

Staff housing

Discounts at facilities

Family discounts

Leisure activities

Zusammenfassung

Weissenhof is seeking a proactive back-office administrator to support our hotel team. You will manage correspondence, handle reservations, and prepare invoices while maintaining a high standard of guest service. Proficiency in German and strong ICT skills are essential; English is a plus.

Flexible working hours with full-time options and potential staff housing are offered to support a smooth stay for guests and team alike. Join us in delivering a seamless guest experience in Austria.

Qualifikationen

• Fluent or strong German, both written and spoken.
• Confident user of common office programs and hotel software.
• Structured, meticulous approach to administrative tasks.
• Team-oriented with problem-solving mindset.
• Customer-service mindset and ability to interact with guests.

Aufgaben

• Process correspondence via email and mail.
• Handle calls and provide information about hotel and region.
• Accept and review reservations, plan room occupancy.
• Prepare offers, booking confirmations, and hotel invoices.
• Process and follow up on guest feedback and complaints.
• Organize and execute administrative tasks using hotel software.
• Assist guests on-site as needed.

Kenntnisse

German language

Office software

Structured work style

Team spirit

Customer service

English skills

Tourism experience

Jobbeschreibung

Many organizational threads come together in the back office. You ensure that everything runs smoothly behind the scenes and support our team in providing our guests with a thoroughly successful stay.

Your Responsibilities

• Processing correspondence via email and mail
• Handling and processing calls as well as providing competent information about the hotel and the region
• Accepting reservations, reviewing them, and planning room occupancy
• Preparation of offers, booking confirmations, and hotel invoices
• Processing and follow-up of guest feedback and complaints
• Organization and execution of administrative tasks using our hotel software
• Support in attending to our guests on-site

Your Profile

• Friendly and well-groomed appearance as well as enjoyment in interacting with people
• Structured and meticulous work approach
• Enthusiasm for organizational tasks and administrative activities
• Confident use of computers and common office programs
• Good command of German, both written and spoken; English skills are an advantage
• Ideally experience in tourism or in an administrative position (not required)
• Team spirit and enjoyment in finding solutions together

What awaits you with us

• Flexible working hours – we will find the right model together
• Full-time: 5-day week with regular working hours
• Part-time: afternoons or evenings until 9:00 PM, hourly by arrangement
• 3 meals included (breakfast, lunch & dinner)
• Accommodation in our staff houses possible
• Discounts and benefits at our sports facilities, e.g., free use of our ConiRAce tennis hall
• Discounts for family and friends
• Excellent leisure activities in the region

We look forward to receiving your application!