Part-Time Luxury Client Advisor - Vienna

Rimowa GmbH; Wien; On-site; EUR 19,000 - 30,000; Part time

Benefits offered by this job

Staff discount

Lunch tickets

Pension plan

Profit-sharing

Heart Fund support

International LVHM environment

Job summary

RIMOWA Vienna is seeking a part-time Client Advisor to deliver luxury customer service and expert guidance in-store. You will manage consultations, support repairs, and act as a key contact for after-sales topics, ensuring an exceptional travel experience for discerning clients.

The role emphasizes on-site customer engagement, product knowledge, and collaboration with the technical team to ensure seamless service and high customer satisfaction.

Qualifications

• Customer-focused with a luxury sensibility and strong service attitude.
• Experience with CRM goals and customer interactions from consult to sale.
• Experience or training in repair processes and on-site service.

Responsibilities

• Provide first-class consultations and build long-term customer relationships.
• Act as after-sales point of contact for topics after purchase.
• Coordinate with technical team for product repairs and returns.

Skills

Customer service

CRM experience

Luxury sensitivity

On-site repair knowledge

Job description

RIMOWA Vienna is seeking a part-time Client Advisor to deliver luxury customer service and expert guidance in-store. You will manage consultations, support repairs, and act as a key contact for after-sales topics, ensuring an exceptional travel experience for discerning clients.

The role emphasizes on-site customer engagement, product knowledge, and collaboration with the technical team to ensure seamless service and high customer satisfaction.