Luxury Client Advisor — In-Store & After-Sales Expert

RIMOWA GmbH; Wien; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Profit-sharing

Staff discount on products

Lunch tickets with meal budget

Pension plan (employer-financed)

International LVHM environment

Career development opportunities

LVMH Heart Fund

Job summary

RIMOWA GmbH in Vienna is seeking an after-sales professional to strengthen customer relationships through first-class consultations and seamless service experiences.

You will handle after-sales topics, from product acceptance to communication with the technical team and return to customers, ensuring luxury standards across every interaction and repair. This role is full-time in-house.

Qualifications

• Customer-focused and luxury service mindset.
• Strong communication and relationship-building skills.
• Willingness to engage in after-sales support.

Responsibilities

• Provide first-class after-sales processing, from acceptance to handover with customers.
• Maintain high-quality customer relationships through consultations and follow-ups.
• Coordinate with the technical team to ensure timely repairs and returns to customers.

Job description

RIMOWA GmbH in Vienna is seeking an after-sales professional to strengthen customer relationships through first-class consultations and seamless service experiences.

You will handle after-sales topics, from product acceptance to communication with the technical team and return to customers, ensuring luxury standards across every interaction and repair. This role is full-time in-house.