Client Advisor Parttime (m/f/d) - Vienna

Rimowa GmbH; Wien; On-site; EUR 19,000 - 30,000; Part time

Benefits offered by this job

Staff discount

Lunch tickets

Pension plan

Profit-sharing

Heart Fund support

International LVHM environment

Job summary

RIMOWA Vienna is seeking a part-time Client Advisor to deliver luxury customer service and expert guidance in-store. You will manage consultations, support repairs, and act as a key contact for after-sales topics, ensuring an exceptional travel experience for discerning clients.

The role emphasizes on-site customer engagement, product knowledge, and collaboration with the technical team to ensure seamless service and high customer satisfaction.

Qualifications

• Customer-focused with a luxury sensibility and strong service attitude.
• Experience with CRM goals and customer interactions from consult to sale.
• Experience or training in repair processes and on-site service.

Responsibilities

• Provide first-class consultations and build long-term customer relationships.
• Act as after-sales point of contact for topics after purchase.
• Coordinate with technical team for product repairs and returns.

Skills

Customer service

CRM experience

Luxury sensitivity

On-site repair knowledge

Job description

Position

One crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 125 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours.

Job Responsibilities

Client Advisor Parttime (m/f/d) Vienna

Parttime 20 hours/week

Your mission

• Outgoing, customer-focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first-class consultations.
• The connection to our customers doesn't end when they leave the store - as an after-sales professional, you'll continue to be a professional point of contact for all after sales topics.
• A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first-class processing, from acceptance through communication with the responsible technical team to return to our customers.

Profile

Your Experience And Skills

• Outgoing, customer-focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first-class consultations.
• With individual CRM goals, extensive product and repair training, you shine in all customer interactions - from consultation to sales to small repairs on site.
• The connection to our customers doesn't end when they leave the store - as an after-sales professional, you'll continue to be a professional point of contact for all after sales topics.
• A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first-class processing, from acceptance through communication with the responsible technical team to return to our customers.

Our offer

• Competitive and attractive compensation with additional profit-sharing system
• Staff discount on our range of RIMOWA products as well as regular LVMH Family & Friend offers
• Lunch Tickets with monthly budget for meals in partner restaurants
• Employer-financed pension commitment in the event of death or disability
• An international and exciting environment within the LVHM Group
• Exciting projects and individual career development opportunities
• Financial and psychological support through the LVMH Heart Fund

Additional Information

Celebrating our inclusive and diverse culture is core to RIMOWA’s DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow.