Order Handling (m/f/d)

Gea Group; Wien; On-site; EUR 38,000 - 52,000; Full time

Job summary

Gea Group is seeking a driven professional to manage the commercial processing of orders for machines, services, repairs, and rentals. You will prepare tailored quotes, coordinate shipments and export documentation, and ensure accurate order execution in collaboration with service teams.

The role emphasizes customer focus, problem-solving, and effective communication with stakeholders at all levels, supporting smooth end-to-end order handling.

Qualifications

• German and English proficiency.
• Strong understanding of international business operations and customer requirements.
• Customer-oriented approach with focus on service excellence and satisfaction.
• Excellent problem-solving and analytical skills.
• Effective communicator with stakeholders at all levels.
• Collaborative team player with proactive mindset.

Responsibilities

• Responsible for commercial processing of new machine, service, repair, and rental orders.
• Prepare quotations and tailored customer proposals based on technical requirements.
• Coordinate domestic and international shipments, exports and customs docs.
• Liaise with technical support and service teams to ensure accurate order execution.
• Handle service requests, tickets, reports, and invoicing.
• Maintain order documentation and ensure compliance with internal and customer requirements.

Skills

German

English

International business

Customer focus

Problem solving

Communication

Team player

Job description

Responsible for the commercial processing of new machine, service, repair, and rental orders, including quotation preparation, order management, logistics coordination, export and customs documentation, technical clarification with service teams, customer support, and invoicing for international markets within CEE-Region.

Responsibilities / Tasks

• Managing commercial processing of new machine, service, repair, and rental orders
• Preparing quotations and tailored customer proposals based on technical requirements
• Coordinating domestic and international shipments, returns, and export/customs documentation
• Liase with technical support and service teams to ensure accurate order execution
• Handle service requests, tickets, reports, and invoicing
• Maintaining order documentation and ensuring compliance with internal and customer requirements

Your Profile / Qualifications

• German & English (proficient)
• Strong understanding of international business operations and customer requirements
• Customer-oriented approach with a focus on service excellence and satisfaction
• Excellent problem-solving and analytical skills
• Effective communicator, able to engage with stakeholders at all organizational levels
• Collaborative team player with a proactive and open-minded mindset