Customer Care Coordinator (Import/Export) m/f/d

Ocean Network Express; Wien; Hybrid; EUR 28,000 - 33,000; Full time

Benefits offered by this job

Mobile working 2 Tage/Woche

Job summary

Ocean Network Express in Wien sucht eine/n Customer Service Specialist im Bereich Key Accounts. Sie liefern Frontline-Antworten, lösen Servicefragen zügig und kommunizieren mit internationalen Stakeholdern per Service Cloud.

Sie arbeiten Cross-Functional, escalieren bei Bedarf, berücksichtigen Compliance und fördern die Nutzung von Self-Service-Tools; Mobile Working 2 Tage pro Woche wird angeboten, der Standort ist Wien-Hietzing.

Qualifications

• Mindestens 2 Jahre Erfahrung in Versand/Logistik.
• Ausgeprägter Kunden- und Servicefokus.
• Überzeugungs-, Ziel- und Ergebnisorientierung.
• Fortgeschrittene MS-Office / Google Workspace Kenntnisse
• Gute Deutsch- und Englischkenntnisse

Responsibilities

• Bereitstellung schneller Lösungen für Serviceanfragen über Service Cloud oder andere Kanäle.
• Ansprechpartner für Anfragen oder Beschwerden; Weiterleitung an interne Stellen.
• Cross-funktionale Abstimmung zur Lösung operativer Probleme.
• Sicherstellung der Einhaltung von Unternehmensrichtlinien.
• Bewerbung von E-Commerce-Plattformen und Self-Service-Tools, wo zutreffend

Skills

Kundenorientierung

Logistik-Erfahrung

Zielorientierung

MS Office/Google Workspace

Deutsch/Englisch-Kommunikation

Tools

Google Workspace

MS Office

Job description

Job Purpose & Primary Job Responsibilities

In this role you will be responsible for providing frontline responses to queries and requests from our Key Accounts clients. You take care of a consistently high service-level by providing prompt resolutions for service issues that are brought to you through Service Cloud or other channels.

• Smooth customer and service oriented performance for designated clients


• Active communicator with international internal as well as external stakeholders


• Escalation point for enquiries or complaints


• Liaise cross functionally to overcome operational issues


• Ensure compliance with company rules


• Promoting e-commerce platform and self-service tools as applicable

Required Skills And Competencies

• A minimum of 2 years of experience in shipping or logistics is required


• Distinct customer and service focus


• Persuasive, target and result oriented


• Advanced MS-Office / Google Workspace skills and a strong administrative focus


• Knowledge of Google Office products desirable


• Clear oral and written communication skills in German and English


• Strong digital orientation and growth mindset

What We Offer

• Full-time employment


• Mobile working possibilities (2 day per week)


• Open communication and innovative collaboration


• Career & development opportunities


• Modern workplace


• The Office is located in Vienna (Hietzing)

Remuneration is based on the collective agreement for employees in forwarding and logistics in Austria, as amended, with overpayment based on professional experience and qualifications. The minimum salary for this position is currently EUR 2.738,10 gross per month for full-time employment.