Operations Lead - Courier Activation & Acquisition

Wolt - English; Wien; On-site; EUR 78,000 - 100,000; Full time

Job summary

Wolt in Vienna is seeking an Associate Operations Manager for Supply Activation & Acquisition. You’ll lead intraday activation and courier acquisition across Central markets, aiming to keep supply aligned with demand hour by hour.

You’ll manage a multi-million euro budget and mentor a small team while reporting on critical KPIs to senior leadership, driving scalable processes and tactical responses during weather events and peak periods.

Qualifications

• Proven track record managing complex, data-driven operations across multiple markets.
• Experience leading a small team (3 direct reports).
• Strong budget ownership experience for multi-million euro spend.
• Ability to distill complex operational trade-offs into clear recommendations for senior leadership.

Responsibilities

• Own Central’s intraday activation strategy to keep courier supply matched to demand hour by hour.
• Lead and mentor a team of 3 and manage a multi-million euro activation & acquisition budget across Central markets.
• Own Central’s courier acquisition: job boards, application attainment, reactivation campaigns and sign-ups.
• Own and report on UH% and GOV loss KPIs weekly, surfacing risks and driving corrective actions with senior leadership.
• Plan and execute mobilizer strategies and special events ahead of demand spikes.
• Partner with Support, Product and Global Delivery Ops to scale activation and acquisition across markets.
• Serve as the primary contact for top management on Central’s supply health.

Skills

Fluent English

Team leadership

Budget ownership

Data-driven decision making

Job description

Wolt in Vienna is seeking an Associate Operations Manager for Supply Activation & Acquisition. You’ll lead intraday activation and courier acquisition across Central markets, aiming to keep supply aligned with demand hour by hour.

You’ll manage a multi-million euro budget and mentor a small team while reporting on critical KPIs to senior leadership, driving scalable processes and tactical responses during weather events and peak periods.